Summary
SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT : Normal setting for this job is: office setting.
Customer Service Representative • Athens, GA
Are you a people person? Be a First Citizens person.Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer ser... Show more
Patient Service Center Representative.MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia.We are seeking someone who is compassion... Show more
Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employee... Show more
We are looking for people nationwide to participate in polls - Apply ASAP!.We offer you the opportunity to earn extra income from home (teleworking) and also to decide your own participation schedu... Show more
Insurance Benefits Representative (1099 Independent Contractor).Location: Georgia (statewide, any city).Compensation: Commission plus bonuses.Schedule: Self-managed with full-time effort required f... Show more
Customer Service Representative.The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issue... Show more
From Happy Birthday to Just Because, Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and wel... Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe... Show more
State Farm Independent Contractor Agent Position.Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm indepe... Show more
Prior Authorization Representative.The Prior Authorization Representative is responsible for verifying prior authorization requirements and obtaining authorization when required.Works directly with... Show more
Store Sales Representative Needed - Buford, GA.Hillman is an industry leader in builder solutions, committed to building stronger partnerships with the customers we serve.We engineer and deliver 11... Show more
A career is a journey - take yours further with United! Currently seeking Customer Service Representative positions to: Ensure every customer interaction a positive one; Remain calm, cool and colle... Show more
Store 26 - Watkinsville, GA 30677.Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Restaurant - Food Service.We are looking for an en... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
REPORTS TO: Customer Service Supervisor FLSA STATUS: Non-Exempt CLASSIFICATION: Personnel System; Requires satisfactory completion of a six month probationary period.PAY GRADE: 112 SAFETY SENSIT... Show more
Customer Service Representative - Bilingual Pay from $26 to $30 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, f... Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe... Show more
We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in... Show more
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day.We celebrate our team members living our values and provide opportunit... Show more
Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are y... Show more
