Community Medicine Coordinator (Paramedic)

[DRAFT]

Position Purpose:

The Community Medicine Coordinator - Paramedic position provides direct and indirect support to Operations, Training Division, and Administrative staff as well as community member patients by tracking system utilizers; assessing patient needs; and implementing appropriate care plans for acute and chronic illnesses. It involves researching, cataloging, and referring patients to appropriate regional resources and providing education and counseling to individuals, families, groups, and communities. This individual will also lead the District's ALS Training System. The successful candidate possesses excellent problem-solving skills, resourcefulness, and strong interpersonal skills with motivation for learning and growth.

Essential Duties, Functions and Responsibilities:

Duties and functions include the following:

• Works directly with patients and EMS crews to manage both emergent and nonemergent cases, operating within District protocols, procedures, and their scope of practice.
• Tracks system utilizers, identifies high utilizers, and connects them with appropriate resources to reduce utilization of emergency services.
• Provides assessment of a patient's needs and implements care plans appropriate to acute and chronic illness.
• Researches, catalogs, and refers patients to appropriate regional resources.
• Conducts follow-up visits with patients who receive EMS treatment for opioid overdose and patients with opioid use disorder for whom EMS has provided treatment for reasons other than overdose.
• Creates and maintains a judgement-free environment for patients to openly discuss substance use.
• Provides naloxone kits to patients at risk of opioid overdose and provides education to patients and family members regarding proper indication and administration of naloxone.
• Discusses risks and dangers of fentanyl pressed pills and advises clients of availability of treatment options as appropriate.
• Provides clients with a wide spectrum of treatment options to ensure each patient receives a treatment plan appropriate for their individual needs and circumstances.
• Facilitates timely patient induction into designated regional resources and assists patients with placement into treatment facilities.
• May conduct patient follow-ups post regional resources induction for medical monitoring and support.
• Provides patients with resources for essential items such as food, housing/shelter, employment, and transportation.
• Links patients to certified peer recovery coaches, counseling, or other recovery related resources.
• Interfaces with law enforcement, fire personnel, and EMS to develop and initiate the best patient care plan.
• Identifies medical issues during emergent behavioral health crises to implement appropriate interventions.
• As necessary or directed, provides emergency medical care as a system-credentialed paramedic and medical oversight to allow for the clearance of fire and/or EMS units on scene.
• Coordinates distribution of naloxone to various agencies and community organizations.
• Provides education on naloxone indication and proper administration with special attention on how organizations can interface with and train those at risk of overdose and their loved ones.
• Develops materials for ongoing trainings on substance use, prevention, and recovery.
• Assesses and treats referred patients for chronic and/or unmanaged medical and behavioral health conditions and facilitates access to appropriate treatment.
• Provides patient education regarding symptom management and risk reduction related to chronic or acute disorders and withdrawals.
• Maintains accurate and detailed client records to ensure continuity of care, documenting all client encounters and providing detailed medical, psychiatric, and social history.
• Includes accurate contact information for both client and relevant contacts related to client care.
• Works within established partnerships with other organizations to assist in providing comprehensive treatment for all clients.
• Performs considerable administrative work as the new program develops.
• May occasionally assist with, or lead, EMS training classes, as coordinated and directed by the Training Division

Responsibilities - Supervisor and/or Leadership Exercised: None

Knowledge, Skills, and Abilities:

Must possess the required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodation, that the essential functions of the job can be performed.

• Strong interpersonal skills and the ability to work effectively with others.
• Skill in oral, verbal, and written communication to effectively interact with diverse audiences and patients.
• Ability to organize, prioritize, and manage multiple tasks.
• Skill in data analysis and problem solving, with critical thinking and complex problem-solving skills.
• Ability to identify medical issues during emergent behavioral health crises.
• Ability to provide emergency medical care as a First Responder Advanced Paramedic.
• Skill in using computers and related software applications.
• Ability to present a professional, courteous, and friendly demeanor at all times.
• Ability to collaborate and maintain effective communication and working relationships with District employees, law enforcement, and the public.
• Ability to exercise discretion in confidential matters.
• Ability to develop and implement comprehensive outcome-based patient treatment plans through collaboration with law enforcement, fire personnel, and EMS.
• Ability to provide patient education regarding symptom management and risk reduction.
• Ability to manage, maintain, and develop an ALS training system and to communicate and track required employee trainings.
• Ability to receive feedback and maintain a perspective for learning and growth.

Minimum Qualifications:

• Eligibility for employment in the U.S.
• Valid Driver's license (DL).
• Paramedic certification
• Either CCP-C, CP-C, or FP-C certification
• At least 5 years of experience in a 911 service delivery system
• Associate's degree in Emergency Medical Services, Public Health, or related field.
• One (1) year of experience providing emergency medical care in a community setting. (Additional experience may substitute for education on a year-by-year basis)
• Project management experience/qualifications (preferred)
• Experience in a CP/MIH or Crisis Response Unit program (preferred)
• Bilingual/Bicultural (preferred)

Licenses & Certifications Required:

• Valid Texas Driver's License
• Current Texas DSHS EMT-Paramedic or Licensed Paramedic Certification in good standing
• Maintain system credentialing under the medical director and attend training as required for licensing.

Physical Demands:

This job operates in a clinical and office setting, requiring direct patient interaction and administrative duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may involve both sedentary and active components, including walking through District buildings on-site and occasionally off-site.

• Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch.
• Ability to move freely from sitting to standing to squatting positions and be able to lift and carry objects weighing up to 50 pounds.
• This role routinely uses standard office and medical equipment such as computers, phones, and diagnostic tools.

Hours of Work:

This is a full-time position with a minimum 40-hour week. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. with the potential for flexible scheduling. Evening and weekend work may be required as job duties demand.

Travel: Ability to commute between operational locations, within 30 miles or less, driving District assigned vehicles. Periodic travel for direct response to patients within the District may be necessary.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Established: July 2025

The Fair Credit Reporting Act (FCRA) requires that Travis County Emergency Services District No. 2 disclose to you that it may obtain a consumer or investigative consumer report as part of its determination of your eligibility for employment and, after your initial employment, your suitability for continued employment. A "consumer report" provides background information on such matters as your criminal history, education, and licenses. A particular type of consumer report known as an "investigative consumer report" provides factual information of the type discussed above but is obtained through interviews with people who have knowledge about you. The FCRA ensures that individuals (1) are aware that certain reports about them may be used for employment purposes and agree to such use, and (2) are notified promptly if such a report may result in a negative employment decision.