Shift Leader

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

As a proud Dunkin' franchisee, we are as dedicated to our employees as we are to our valued customers. Our commitment is to foster a supportive, enthusiastic, and success-driven environment for hardworking team members.

Position Overview

The Shift Leader plays a pivotal role in driving the success of our operations. This leadership position focuses on coaching and guiding Crew Members to uphold Dunkin' Brand standards, deliver an exceptional guest experience, and maintain a positive team environment. As a Shift Leader, you will:

• Set clear goals and delegate job assignments to ensure smooth operations during each shift.
• Provide real-time feedback, motivation, and recognition to team members.
• Promote teamwork and help create a friendly, guest-centric atmosphere.

Why Join Us?

Working for our Dunkin' franchise means becoming part of a vibrant, growth-oriented team. We offer:

• Competitive Pay: Earn wages that reflect your skills and dedication.
• Team-Focused Environment: Collaborate with a supportive group of passionate individuals.
• Career Growth Opportunities: Unlock your potential and grow with us—we recognize hard work and reward ambition.

Ready to Take the Lead?

If you're motivated, dependable, and eager to make a positive impact, we'd love to hear from you. Join our team and take the next step in your career with Dunkin'!

Provide excellent guest satisfaction, service speed, and product quality * Previous experience working in a cafe or quick service restaurant preferred * Show passion about results by setting compelling targets and delivering on commitments * Meet safety and sanitation standards * Anticipate and understand guests’ needs and exceed their expectations * Works well in a team environment