Director of Local Services

Director – Local Business Unit

Staley Technologies operates nationwide, deploying technology for a diverse range of blue-chip clients across multiple industries from various locations throughout the Our services include designing and installing cable infrastructures and communications networks, developing, and implementing systems, and deploying low-voltage and other electrical systems, including point-of-sale hardware and software. With hundreds of employees across multiple locations, we are positioned for aggressive yet well-managed growth and diversification.

Job Summary

The primary responsibility of the Director – Local Business Unit (LBU) is to lead all sales and project implementation efforts for Staley Technologies' technical services in the Arkansas region. The Arkansas Director will be instrumental in providing ideas, developing strategies, and creating business cases to effectively grow the Arkansas region. This role requires a high level of success in hiring, developing, and motivating staff, implementing training initiatives, and budgeting to ensure maximum operational efficiency. Additionally, the Director is critical in solving problems at any level and collaborating across divisions to drive operational excellence.

Key Responsibilities

• Ensure safe work practices and promote a culture of safety
• Develop and manage business development and sales strategies to increase revenue.
• Identify and forecast manpower needs for local projects.
• Bring together the most effective teams to exceed customer expectations. Drive powerful internal and external customer service.
• Provide the overall day to day leadership, coaching, and direction for the Arkansas team.
• Work with project teams throughout all stages of a Project and help build the relationship as well as upsell other services offered by Staley Technologies.
• Provide leadership to technical sales teams to strategically identify, screen, and cultivate prospects to drive sales revenue.
• Understand project requirements to drive cost efficiencies and deploy assets (people and material) in the most productive and timely way possible.
• Plan and direct staffing, training, and performance management to develop and lead sales, implementation, and service programs.
• Drive organizational development through understanding and utilizing our technician’s strengths. Seek to understand their development needs and ensure that development happens.
• Interviewing and hiring of technicians, sales personnel and project managers as needed.
• Provide support for your PM Team with estimating and managing low voltage cabling and equipment installation projects.
• Review estimates and proposals, monitor project schedules and ensure the customer is receiving timely status updates.
• Establish Operational Budgets to meet financial expectations for all projects and office budgets while monitoring to improve efficiencies, where needed.
• Review financial statements, sales or activity reports, and other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement.

Additional Responsibilities

• Fleet Management/Supply Chain – ensure that the proper equipment is available and maintained for installation needs.
• Profit and Loss responsibilities – Monitor cash flow, project analyses; make adjustments as necessary to assure division is operating at maximum efficiency.
• Provides financial and operational reporting to senior level management; tracks and proactively works action items.
• Evaluates critical decisions to ensure they are in the best interest of customers and company goals; escalate as needed.
• Identifies real and potential problems; provide best practice solutions.
• Conducts operational reviews to identify areas needing improvement.
• Expert ability in understanding, selecting, developing and motivating people. History of leadership background is required. Must understand how to motivate and provide supportive leadership. This includes practicing a “coaching” style of management that utilizes collaborative and team directed approaches to managing employee relationships).
• Superior interpersonal and written/oral communication skills with the ability to relate well and collaborate with internal and external resources to effectively coordinate activities and accomplish goals.
• Superior organizational and planning skills; attention to detail; productive without compromising quality.
• Expert ability to work under pressure to meet deadlines while managing internal customer and employee’s expectations and resetting accordingly.
• Strong ability to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment. Must be able to effectively manage multiple projects and tasks simultaneously.

Qualifications

• Minimum of 5 years management experience in the technology implementation industry in Central Arkansas.
• Proficient with Microsoft Excel and other Microsoft Office programs
• Strong ability to multi-task between various responsibilities
• Ability to communicate effectively with all levels of management and technicians
• Effectively manage time and meet deadlines
• Ability to identify and solve problems of various levels