PLAYER DEVELOPMENT HOST - BILINGUAL (SPANISH) - $2000 HIRING BONUS

SUMMARY:

Responsible for all activities pertaining to developing, analyzing and maintaining the player database for River Rock Casino and providing a wide range of support to the Guest Services/Marketing Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides top of the line full service host duties (PR and Sales) on and off company site.
• Provides full cycle event planning for all levels of players and guest,, includes, coordinating, inviting, hosting, costing and follow-up reporting,
• Creates and maintains programs to encourage new player growth and player retention.
• Designs, prepares and presents accurate and relevant data analysis as it relates to marketing client database, provides database support to authorized Team Members.
• Collects and analyzes data to evaluate existing and potential player markets.
• Provides administrative support of a technical nature to Casino Host and Guest Services/Marketing Department (i.e. create electronic copies of reports and activity tracking templates, etc.).
• Works closely with Guest services /Marketing team in preparation for new programs and procedures.
• Monitors and facilitates the introduction of new Casino programs.
• Updates Players Club database with, player point activity.
• Maintains file system for correspondence, records and other related information.
• Audits player activity and submits periodic reports to the Player Development Manager.
• Maintains a positive, upbeat work style for interaction with all guests and fellow Team Members.
• Promotes the Players Club, entertainment, games and eating establishments of the Casino.
• Possesses a general of all games and slot machine throughout the Casino.
• Works in conjunction with all Team Members to enhance guest service and overall image of the Casino.
• Works as a player/guest ambassador by fulfilling every need possible for the guest.
• Creates relationships and connections with the guest by answering general questions etc.
• Services as announcer or emcee during player events.
• Exercises appropriate discretion identifying situations that require management attention.
• Completes all paperwork requirements and departmental logs in an accurate and timely manner.
• Monitors necessary inventory levels and facilitates supply and collateral orders.
• Continuously updates information as necessary on current winners, jackpots and giveaways.
• Provides training to Casino staff in use of computers and corresponding software applications to enhance player development and customer service efforts.
• Maintains complete confidentiality at all times, exercising appropriate discretion in producing and providing information in producing and providing information contained in the database.
• Acts as a role model and always presents oneself as a credit to River Rock Casino and encourage others to do the same.
• Commits to the Team R.O.C.K. Philosophy.
• Commits to the Team R.O.C.K. "Leadership Pledge" and "Core Leadership Qualities".
• Meets the attendance guidelines of the job.
• Adheres to regulatory, department and company policies and procedures.
• Attends all required meetings and training.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities for this position.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• Minimum of three (3) years prior casino/sales experience required with database analysis experience preferred.
• Prior event planning experience for large and small venues preferred.
• Advanced experience with MS -Windows, and MS-Office applications (i.e. Excel, Word and Outlook).
• Must have attention to propensity for timeline and accuracy. Must be able to generate analysis, correspondence
• Must be able to generate analysis, correspondence and reporting in a professional manner. Must be willing to work a flexible schedule including nights, weekends and holidays.
• Excellent and written communication skills required
• Must have experience motivating guest and staff, have excellent interpersonal skills and work as a team with subordinates, co-workers and management.
• Must be able to work independently.
• Must be able to get along with co-workers and work as a team.
• Must present a professional appearance at all times.
• Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.

EDUCATION:

• High School diploma or GED required.
• BS/BA degree preferred.

LANGUAGE SKILLS:

• Must be able to read, write, speak and understand English.
• Excellent oral and written communication skills are important to the successful conduct of this position.
• Ability to write accurate, grammatically correct, polished reports and business correspondence.
• Must be able to speak with the public in a professional manner.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measurements
• Must understand and employ statistical analysis to slot performance

REASONING ABILITY:

• Ability to proactively streamline processes for company's return on investment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to process detailed work and requests for information or assistance in a timely manner.
• Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.

LICENSES, CERTIFICATES, REGISTRATIONS:

• Must possess a valid California Driver's License with a clean driving record.
• Must be able to obtain a gaming license from the Dry Creek Gaming Commission.

PHYSICAL DEMANDS:

• Must be able to maneuver around all areas of the casino.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to lift and carry up to lift fifty (50) pounds.
• Must have manual dexterity to operate a computer and other general office equipment.
• Must be able to bend, reach, stoop, kneel, twist and grip items.
• Must be able to respond to visual and audio cues.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
• Must be able to manage a number of priorities simultaneously and meet deadlines.
• Must be able to respond calmly to customer concerns and questions.
• Must be able to tolerate areas containing secondary smoke.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED