Technical Operations Engineer (GIS)

10840 – Technical Operations Engineer
Location: Costa Mesa, CA (5 days a week on-site)

Company Overview

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

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Role Overview
The selected candidate will perform validation of server-based route navigation for all navigation systems installed in Hyundai, Kia, and Genesis vehicles in order to enhancing the accuracy of traffic information, improving route quality, and providing recommended routes for user convenience. You will evaluate new features and quality enhancements relevant to our navigation systems by continuously analyzing and improving quality assessment and management efficiency in an effort to provide the best service to our customers and secure global competitiveness in navigation software quality.

• You will be responsible for the North American Connected Routing (SBR - Server Based Routing) operation. You will collect, interpret, and visualize driving test data for the purpose of improving user experience by comparing, analyzing, and benchmarking tests against competitors to improve connected routing quality.
• You will oversee the report on daily/monthly user usage trends by cross analyzing data from the connected car service (CCS) servers and geographic information systems (GIS) servers and analyze the accuracy of traffic data from the multiple providers using organizational scoring methods
• Research and prepare required test environments and corresponding vehicles to confirm the functionality of software including planning and performing driving field tests for software updates, routes and traffic quality
• You will collaborate with various teams including the HQ dev team and the various CCS teams regarding server issues, system maintenance, and client requests, as well as report maps related issues to the provider and test the corrections

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Basic Qualifications

• Bachelor's degree or equivalent experience in IT, Automotive, Mechatronics, Electrical, Electronic Computer Science, Industrial Engineering, Geographic Information Science and Information Technology majors or any related field preferred.
• Minimum of 6 years of experience in quality assurance, engineering, or other related field
• Minimum of 1 year at senior level or Subject Matter Expert (SME) using test automation tools
• Understanding and ability to use collaboration tools (JIRA, Confluence, etc.)
• Be able to drive for long periods of time and with previous experience using Connected Car Services such as OEM navigation systems from any car manufacturer

Preferred Qualifications

• Understanding quality processes related to software development and knowledgeable in test modeling
• Understanding of server software and architecture
• Skills with analyzing data using tools such as SQL and Excel

Team Culture

Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

• Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
• Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
• Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
• Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
• Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

Base Salary Range: $36-44 /hour

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.