The Schedule Coordinator answers incoming calls and makes outgoing calls to schedule appointments and pre-register patients for the company’s sites nationwide. Determines the needs of other calls and transfers to the appropriate personnel and ensures every customer receives the highest level of customer service.
Specific duties include, but are not limited to:
Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
Determines needs of customers' incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.
Completes any additional job duties as assigned.
Position Requirements:
High School Diploma or equivalent experience required.
1-2 years experience in medical or related field required.
Able to work with multi-phone systems, computers and general office equipment.
Must have good communication and interactive skills to work with Patients, Physicians and Team Members.
Medical scheduling experience preferred.
The COVID-19 vaccination is/may be a condition of employment.
All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
Physical Requirements:
Standard office environment.
More than 50% of the time:
Sit, stand, and walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
Stoop, kneel or crawl.
Climb and balance.
Carry and lift 10-20 pounds
Scheduling Specialist • Jacksonville, FL
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