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Clay Cooley Auto Group
Service AdvisorsClay Cooley Auto Group • Mesquite, TX, USA
Service Advisors

Service Advisors

Clay Cooley Auto Group • Mesquite, TX, USA
30+ days ago
Salary
$5,500.00 monthly
Job type
  • Full-time
  • Quick Apply
Job description

Service Advisors

HIGH ACHIEVERS EARN HIGH REWARDS!

Hyundai of Mesquite is excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.

Employee Benefits & Compensation Package:

  • Paid time off (PTO) and Holiday pay
  • Company paid life insurance
  • Health and wellness plans
    • Medical, dental, vision, and supplemental insurance
    • Flexible Spending accounts
  • Financial retirement plans WITH COMPANY MATCHING
    • 401K and ROTH
    • Employee Discounts

Role Responsibilities

  • Provide Expert Customer Guidance: Clearly explain maintenance and repair recommendations, associated costs, and service options. Address customer questions and concerns while ensuring a positive and satisfactory service experience.
  • Manage Service Documentation: Maintain accurate customer and vehicle records, create invoices, process payments, verify warranty coverage. Ensure all database entries and billing details are complete and accurate.
  • Promote Service Offerings: Recommend additional services, products, and maintenance solutions. Support the Service Department's sales goals by proactively identifying customer needs and contributing to revenue targets.
  • Coordinate Service Appointments: Schedule customer visits and work closely with technicians to prepare detailed Repair Orders. Document customer-reported issues, required repairs, and cost estimates clearly and accurately.
  • Verify Insurance & Arrange Loaner Vehicles: Confirm customers' insurance information and coordinate loaner vehicles when needed. Collaborate with the Rental Agent to ensure customers have appropriate transportation during service.
  • Provide Ongoing Service Updates: Maintain consistent communication with customers by delivering progress updates throughout the repair process. Ensure customers are informed about timelines and completion expectations.

Employee Prerequisites

  • Flexible availability to support business needs
  • Sales experience with a working knowledge of the automotive industry
  • Basic computer skills and comfort navigating software systems
  • Ability to complete onboarding efficiently
  • Ability to stand, walk, or sit for extended periods (up to 5 hours)
  • Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management

Job Type:

Full-time

We are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.


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Service Advisors • Mesquite, TX, USA

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