Room Attendant

The Study at University City is seeking dedicated Room Attendants to help create a comfortable, clean, and memorable experience for every guest.

This role is responsible for maintaining guest rooms to the highest standards of cleanliness, supporting stayover services, and ensuring all maintenance needs are promptly reported and addressed.

Our attentive and service-driven team members embody our core belief:

• guest service is our highest priority.
• We are looking for energetic, detail-oriented individuals who take pride in delivering exceptional hospitality.
• Key Responsibilities Deliver warm, professional service and uphold the highest hospitality standards.

Clean and service guest rooms thoroughly during and after each stay, including:

• Stripping and making beds; changing linens and duvet covers.
• Cleaning and sanitizing bathrooms (showers, toilets, sinks, mirrors, counters, floors, and fixtures).
• Dusting furniture, baseboards, shelves, window ledges, and decorative items.
• Replenishing bathroom linens and guest amenities.
• Vacuuming, sweeping, and removing trash.
• In guest suites, operate dishwashers and restock kitchen items to established par levels.
• Respond promptly to guest requests (e.g., extra amenities, stayover service).
• Report maintenance concerns to Engineering in a timely manner.
• Perform periodic deep cleaning and preventative maintenance tasks as assigned.
• Maintain guest privacy and security by safeguarding room assignments and ensuring rooms remain secured during service.
• Collaborate with other departments to support guest needs and overall hotel performance.
• Follow all company safety, security, and cleanliness standards.
• Qualifications & Physical Requirements Previous hotel housekeeping experience preferred.
• Flexible availability, including weekends and holidays.

Typical shifts:

• 7:00 AM – 5:00 PM.
• Weekend availability strongly preferred.
• Ability to communicate effectively with guests and team members (basic English skills required).
• Strong organizational and time management skills; ability to multitask in a fast-paced environment.
• Ability to stand and walk for an entire shift.
• Ability to bend, lift, push, pull, and carry up to 50 pounds.
• Ability to perform repetitive motions, reach overhead, and work in confined spaces.
• About The Study at University City Located at the crossroads of the University of Pennsylvania and Drexel University, The Study at University City is a 212-room boutique hotel designed to inspire discovery and connection.
• Our thoughtfully designed guest rooms and public spaces reflect contemporary residential living, complemented by curated museum installations and custom writing desks that encourage meaningful connection.
• The hotel is home to CO-OP Restaurant & Lounge, an energetic dining destination known for great food and spirited hospitality at the vibrant corner of 33rd and Chestnut Streets.

Benefits Eligible full-time team members receive a comprehensive benefits package, including:

• Medical, dental, and vision insurance Life and disability insurance Paid time off and paid holidays 401(k) retirement plan Employee Assistance Program Study Hotels is a drug-free workplace.
• Pre-employment drug screening and background check required.
• Study Hotels is an Equal Opportunity Employer and values diversity in the workplace.
• We do not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, gender identity, veteran status, or any other protected category under federal, state, or local law.
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