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State University of New York Upstate Medical University
IMT Clinical Support RepresentativeState University of New York Upstate Medical University • Syracuse
IMT Clinical Support Representative

IMT Clinical Support Representative

State University of New York Upstate Medical University • Syracuse
30+ days ago
Job type
  • Full-time
Job description

Job Summary:

The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.

Minimum Qualifications:

Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required.

Work Days:

Rotating shifts and on-call and weekends/holidays

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IMT Clinical Support Representative • Syracuse

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