The Position
Bargaining Unit: Local 21 - Supervisory Management
CLOSING DATE: Open Until Filled
The Board of Supervisors has authorized the following future salary increases: 5% on July 1, 2024 5% on July 1, 2025 **RE-ANNOUNCEMENT** Why Join Contra Costa Health? The Contra Costa Health Department is recruiting for one (1) qualified individual interested in the Advice Nurse Supervisor position assigned to the Contra Costa Health Plan (CCHP) located in Martinez, CA.
The Advice Nurse Supervisor will be responsible for assisting the day-to-day management of the Advice Nurse Unit by planning and coordinating staff, developing and revising policies and procedures, assisting with the daily work schedule and forecasting to ensure that 24/7 staffing needs are met, planning and directing the work of subordinate staff, and performing monthly quality management audits.
The Advice Nurse Supervisor must be available to work evening, night, and weekend shifts on a rotating schedule. Eligible candidates who successfully pass the County language fluency examination may receive a monthly bilingual differential depending upon assignment.
Contra Costa Health Plan (CCHP) has been serving county residents with their health needs for over 40 years and was the first Federally qualified, State licensed, County-sponsored Health Maintenance Organization (HMO) in the United States. Also, Contra Costa Health Plan (CCHP) became the first County-sponsored health plan in California to offer Medi-Cal Managed Care coverage.
We are looking for someone who is: - A leader . You will need to effectively coach and supervise a team.
- Organized . You must be able to coordinate, plan, organize and supervise the work of subordinates
- A strong communicator . You will communicate with others every day, so clear and concise communication is important both orally and in writing.
- Knowledgeable . You must be confident in monitoring nurse triage workflow to ensure compliance with established policies and procedures.
- A problem-solver . You may need to think outside the box in order to identify ways to fix problems
- Respectful and understands diversity . You will work with a culturally and linguistically diverse population.
What you will typically be responsible for: - Providing supervision and direction to subordinate staff.
- Assisting in planning and coordinating educational in-services for staff development.
- Assisting in answering calls in the Advice Nurse unit to maintain a low incoming call volume.
- Reviewing and updating policies and procedures.
A few reasons you might love this job: - You will work with a team whose common goal is to ensure the needs of the members/patients are met.
- You will work with a very supportive team.
- You will be able to help shape the unit's operations and goals.
- We offer excellent employee benefits and retirement!
A few challenges you might face in this job :
- The Advice Nurse unit is a fast-paced environment.
- Your analytical and problem-solving skills will be exercised daily.
- The Advice Nurse unit is a part of the Emergency Operations Team and becomes the resource unit for Contra Costa County during a natural disaster and/or pandemic. You may acquire additional responsibilities.
- The Advice Nurse unit is a 24/7 unit. You may be required to be on-call.
Competencies Required: - Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data
- Critical Thinking : Analytically and logically evaluating information, propositions, and claims
- Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations
- Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability
- Listening : Fully comprehending spoken communication
- Presentation Skill : Formally delivering information to groups
- Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships
- Handling & Resolving Conflict : Managing interpersonally strained situations
- Leadership : Guiding and encouraging others to accomplish a common goal
- Managing Performance : Ensuring superior individual and group performance
- Valuing Diversity : Appreciating the benefits of varied backgrounds and cultures in the workplace
- Driving Results : Demonstrating concern for achieving or surpassing results against an internal standard of excellence
