Database Systems Analyst (iManage)

A law firm is looking for a Database Systems Analyst (iManage) to join their team in Boston, New York, or Washington, DC.

Compensation : $-k

Working with the Database Systems team within the Information Technology Department, and collaborating closely with the DMS Administrator, this role focuses on support of the Firm's iManage Cloud suite of applications, including Work (Document Management System / DMS), Security Policy Manager (SPM), Threat Manager, Tracker, Records Manager (iRM), and Closing Folders. The right candidate requires an excellent background in iManage technology and system integrations using APIs.

The Database Systems Analyst will provide escalated (2nd level) support for iManage applications as well as carry out focused project work for both business change and service improvement. Where there is capacity beyond business-as-usual and project work, the DSA will identify opportunities for improving and automating processes as well as providing additional support to the Database Systems team and its responsibilities.

Responsibilities :

• Perform administrative functions and monitoring automated maintenance jobs for all iManage applications.
• Provide support for escalated iManage application issues.
• Take ownership of escalated issues and see them through to resolution.
• Work with the IT Operations teams to ensure we are providing optimal client service delivery levels to the firm for iManage and other Database Systems team applications.
• Plan and implement updates and upgrades to the iManage and third-party utilities installed to on-premises servers.
• Maintain and improve automated and ad hoc integrations with iManage applications such as metadata and user synchronizations, Workspace Generation, custom data extracts for analysis and reporting, etc.
• Identify opportunities for process improvement and develop appropriate solutions.
• Develop and maintain a deep technical knowledge of iManage product suite.
• Stay current with iManage email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed.
• Optimize administration of Security Policy Manager and work with Client Intake team to deploy advanced SPM features.
• Optimize administration of Threat Manager and work with Information Governance, Information Security, and User Experience teams to improve reporting, etc.
• Assist Database Systems team with other tasks as needed.

This role requires 60% in office presence; remote work is permissible 40% of the time.

Qualifications :