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Beacon Hill
IT Support Technician (2 Openings) – Onsite Madison AreaBeacon Hill • Madison, Wisconsin
IT Support Technician (2 Openings) – Onsite Madison Area

IT Support Technician (2 Openings) – Onsite Madison Area

Beacon Hill • Madison, Wisconsin
30+ days ago
Salary
$25.00–$40.00 hourly
Job type
  • Full-time
  • Temporary
Job description

Job Summary

Openings: 2 seperate openings - working onsite in Dodgeville, WI

Length: 6 month contract to hire

Rates: based on experience level $25-$40 p/hr W2 candidates only!!

Position 1 - IT Sr Support Technician with AV experience

The primary needs of the role are in hands on computing hardware/software and A/V hardware and software setup/configuration/troubleshooting and providing second level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit, and collaborative approach to troubleshooting and team or user engagement is expected.

  • Intermediate ability to provide Level 2 desktop support through remote solutions
  • Intermediate troubleshooting and repair of Windows 10 & 11 OS'
  • Intermediate troubleshooting and repair of MacOS devices
  • Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP phones, monitors, and audio/visual and conferencing devices
  • Solid understanding of Thin Clients and Cloud PCs
  • Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
  • Ability to do installs, replacements, or removals for the hardware and software classes mentioned
  • Basic understanding of Active Directory and Azure concepts and management

Position 2 - IT Sr Support Technician with Distribution Center Support experience

  • Experience supporting Distribution Center Operations. Experience with Blazer printer setup, config & support, Zebra scanner setup, configuration & support, experience support CAD workstations would all be extremely beneficial
  • Proficient knowledge of software such as MS Office Suite - O, Microsoft Teams, OneDrive, SharePoint
  • Solid understanding of Thin Clients and Cloud PCs
  • Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
  • Accurately record, update, and document all work using ServiceNow - experience with other enterprise-scale ITSM platforms is acceptable
  • Assist team in developing and maintaining support or user documentation as necessary
  • Configure, install, manage, and troubleshoot standard end user and audio-video hardware and software
  • Provide general setup, support & troubleshooting of Distribution Center Systems.
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IT Support Technician (2 Openings) – Onsite Madison Area • Madison, Wisconsin

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