Automotive Service Advisor

Overview

Join our dynamic team at Carmotive in Houston, TX as an Automotive Service Advisor! We are looking for an enthusiastic individual who is passionate about providing exceptional customer service and has a keen interest in the automotive industry. As a vital link between our customers and our skilled technicians, you'll play a crucial role in ensuring that our clients receive the best care for their vehicles. If you're ready to take the next step in your career and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Greet customers warmly and assess their automotive service needs.
• Provide accurate estimates for repairs and services, ensuring transparency in pricing.
• Communicate effectively with technicians to relay customer concerns and service requirements.
• Schedule appointments and manage the service department's workflow efficiently.
• Follow up with customers post-service to ensure satisfaction and address any questions.
• Maintain a clean and organized service area, promoting a professional environment.
• Stay updated on product knowledge and industry trends to provide informed recommendations.
• Handle customer complaints and resolve issues in a timely and professional manner.

Qualifications

• High school diploma or equivalent; automotive service experience preferred.
• Strong communication and interpersonal skills to interact with customers and team members.
• Basic understanding of automotive systems and repair processes.
• Proficient in using computer systems and software for service management.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Valid driver's license and a clean driving record.
• Previous experience as a service advisor or in a similar role is a plus.

Benefits

• 401(K)
• 401(K) Matching
• Employee Discount
• Flexible Schedule
• Health Insurance
• Paid Time-Off
• Retirement Plan
• Bonus & Commissions

Schedule

• Monday-Friday: 8AM-6PM
• Saturday: 9AM-4PM
• Sunday: Closed

You should be proficient in:

• Service Advisor/Writer

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