General Manager

Job Posting: Wingstop General Manager – Leading Operational Success

Position: General Manager

Company: Wingstop

Location: Richmond, VA

Job Type: Full-Time

About Us

Wingstop is more than a restaurant. It is a full-on flavor experience.

Since 1994, we have been serving fresh, made-to-order wings that keep guests coming back. Our mission is simple. Serve the world flavor with great food and even better service.

At Wingstop, every role matters. Whether you are working the line or leading the team, you are part of something bold, fun, and fast-moving.

Join the flavor movement and make every shift count.

Job Responsibilities

LEAD THE FLAVOR. INSPIRE THE TEAM. OWN THE EXPERIENCE.

As a Wingstop General Manager, you are more than a manager. You are the heartbeat of your restaurant and the leader who sets the standard for flavor, service, and success. From energizing your crew to owning your four walls, you will lead with passion and purpose every single day.

This is your opportunity to turn high energy into high impact while serving up craveable experiences that keep our guests coming back.

In this role, you will:

• Lead your team with confidence and positivity, creating a culture where everyone feels motivated, supported, and part of the mission
• Own all aspects of daily operations, from staffing and scheduling to inventory management and food safety
• Ensure guests receive outstanding service and perfect flavor every time they visit
• Develop and train team members so they can grow into their potential and deliver consistent results
• Drive sales, manage labor and food costs, and find smart ways to maximize profitability
• Problem-solve on the fly, stay calm under pressure, and turn challenges into opportunities
• Maintain Wingstop standards of excellence in cleanliness, service, and execution
• Foster a fun, fast-paced, and high-performing environment that reflects the bold energy of our brand

Qualifications

• Proven restaurant management experience
• Strong leadership, communication, and organizational skills
• Ability to manage budgets and control costs effectively
• Problem-solving skills and ability to work in a fast-paced environment
• Reliable and committed to delivering exceptional guest service
• Flexible availability including nights, weekends, and holidays

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Short-Term Disability
• Long-Term Disability
• Vacation
• Holiday
• Life Insurance

General Manager Scheduling Expectations

General Managers are expected to maintain a consistent presence during key business hours. A typical weekly schedule includes:

• 2 opening shifts
• 2 closing shifts
• 1 mid-day shift
• (If one opening or closing shift is not scheduled, two mid-day shifts may be expected.)

GMs are responsible for ensuring the store’s weekly team schedule is completed and submitted on time, in accordance with company standards and any applicable local labor laws.

GMs are also expected to work the five busiest days of the week, based on projected store traffic, projected sales, and operational needs. All scheduling will comply with federal, state, and local labor laws, including rest periods, predictive scheduling, and required days off where applicable.

Pay Range: $60000 per year - $65000 per year

Disclaimer: The hiring wage for this position will not be below the local minimum wage, even if the starting wage listed is lower. We comply with all applicable wage laws to ensure fair compensation for all employees.

Physical Requirements

This role is physically demanding and requires the ability to regularly lift and carry up to 50 pounds, stand and walk for extended periods, bend, reach, kneel, and perform repetitive motions throughout the shift. Tasks may involve unloading deliveries, stocking shelves, moving equipment, and other labor-intensive duties in a fast-paced environment.

Wingstop is an equal opportunity employer.

Note: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands, so please discuss the job responsibilities with management. They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.