The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Retail Service Specialist • Store 02928 Forest Grove OR
We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in... Show more
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!.As the P... Show more
Service Advisor/h2pCamping World is seeking a Service Advisor to join our growing team.As a Service Advisor you will primarily be responsible for initiating and processing requests for repair servi... Show more
Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary ... Show more
Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work... Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more
Store 2709632: 1500 Portland Road, Newberg, Oregon 97132.The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:.Provides prompt excelle... Show more
Protects company assets from internal and external theft.Observes and reports potential safety and security hazards.Clerk, Loss Prevention, Retail. Show more
Aquatic Center Front Desk Clerk.Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.Specifications are not intended to reflect... Show more
A typical day at TCC as a Sales Associate starts with purpose.As the store opens, I'm preparing the space to welcome customersnot just to sell wireless products, but to truly help people stay conne... Show more
Are you someone who enjoys helping others and working in a fast-paced environment? As a Retail Cashier, you'll be the face of our store greeting customers with a smile and making sure they leave ha... Show more
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S... Show more
Are you someone who enjoys helping others and working in a fast-paced environment? As a Retail Cashier, you'll be the face of our store greeting customers with a smile and making sure they leave ha... Show more
Be the first person clients meet and the reason they keep coming back.Build a rewarding career where connection, service, and sales come together.As a Wellness Membership Advisor, you're the heart... Show more
Assist in the management of the Apparel department by maximizing all financial opportunities and assuming management responsibilities in the manager's absence.Demonstrate the company's core values ... Show more
Our sales and store support teams, also known as clerks in the grocery world, play an important part in ensuring our stores are clean, organized, and shoppable so that our customers can find exactl... Show more
Uncapped Commission | Career Advancement.MobileOne is a T-Mobile Authorized Retailer where ambitious people build real careers.Built for People Who Want More.Ramp-Up Bonus + Guaranteed minimum 10% ... Show more
Do you like home repair projects? Do you enjoy learning more about automotive care? Are you looking for a company you can grow with? If you answered yes to these questions, we want to hear from you... Show more
At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recruiting, reta... Show more
Join our team as a **Shortage Control Associate** and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role ... Show more
