Writing Center Receptionist - Student

General Description

This individual will serve in a receptionist role. They will assist visitors as they arrive and while they work in the computer area. They will provide clerical services for the supervisor. Reports To Writing Center Supervisor What position(s) reports to this position? None Minimum Education/Experience Must be a current OCCC student enrolled in a minimum of 6 hours for the fall or spring semesters or enrolled in a minimum of 3 hours for the summer.

or

Current OCCC Student with a Federal Work Study Award Required Knowledge, Skills & Abilities Knowledge of general office practices and procedures

Knowledge of customer service principles and techniques

Knowledge of computer applications including Microsoft Office, particularly Excel, Outlook, and Word

Knowledge of basic office equipment operation, including computers, printers, and multi-function devices

Knowledge of record-keeping and data entry practices

Strong customer service and interpersonal skills

Effective verbal and written communication skills

Organizational and time management skills with the ability to prioritize multiple tasks

Ability to operate office equipment and standard software applications

Ability to maintain confidentiality of student and college information

Ability to provide professional and courteous assistance to students, faculty, staff, and visitor

Ability to maintain a welcoming and professional reception area

Ability to follow established procedures, policies, and instructions

Ability to maintain regular and reliable attendance Preferred Qualifications 2 years experience in a customer service role Required Training Work Hours This position offers up to 25 hours per week. Scheduling is flexible according to the Writing Center’s needs, Monday through Saturday. Department Division of Arts, English & Humanities Job Open Date 06/22/2026 Job Close Date Open Until Filled No Posting Number Student, Work Study, Temporary_0402946 Job Duties Job Duties (Position Specific) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Job Duties (Duties Assignment Statement) Maintain a professional workstation suitable for a college environment.

Sign students in and out of the Writing Center using the client tracking software.

Perform clerical duties such as answer the phone, operate Excel for data entry, and send/reply to emails.

Provide excellent customer service: genuine care for the job, attention to detail, job knowledge, and problem solving.

Maintain a running list of students waiting for tutoring and assign tutors to students.

Promote tutoring upon each visit.

Assist faculty and students in the use of computers and various learning materials.

Assist with maintenance of student records for the Writing Center and all its support functions.

Provide basic troubleshooting and cleaning for computers in Writing Center.

Other duties as needed. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.