PATIENT ADVOCATE

Job Description

Responsibilities

JOIN OUR TEAM!

Spring Mountain Treatment Center is currently seeking a dynamic professional to join our team as a full time Patient Advocate.

ESSENTIAL FUNCTIONS:

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

BENEFIT HIGHLIGHTS:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• (K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its + Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

ABOUT SPRING MOUNTAIN TREATMENT CENTER:

Spring Mountain Behavioral Services has provided mental health services to the Las Vegas community since 1, treating children, teens, adults and senior adults with behavioral health or addiction issues. We offer a supportive and healthy environment with -hour care that allows people of all ages to make positive changes in their lives. Our primary location, Spring Mountain Treatment Center, focuses on the stabilization of acute symptoms for patients age 5 to , along with select outpatient care programs for teens. Our secondary location, Spring Mountain Sahara, houses our Adult Outpatient and Senior Adult Inpatient programs.

Spring Mountain Treatment Center is a -bed mental health facility that provides acute crisis stabilization services for adults, teens, and children in a secure inpatient setting. Our individualized treatment includes a structured, therapeutic environment, intensive physician involvement and oversight, and daily group and educational programs. We provide a caring and healthy environment that gives individuals a chance to make positive changes.

ABOUT UHS:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune corporation. Headquartered in King of Prussia, PA, UHS has , employees. Through its subsidiaries, UHS operates acute care hospitals, behavioral health facilities, outpatient and other facilities in U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility

EEO STATEMENT:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

NOTICE:

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.