Manager, Support Engineering

Who We Are

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.

How We Work

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Job Description

The software applications, platforms and tools are critical for the growth and continuous value delivery in the Verra Mobility CS business. The Digital Operation & Applications Support Manager will be responsible for the stable production environment with software applications/solutions while managing the maintenance of each.

Verra Mobility is looking for someone who enjoys working in a highly collaborative geographically diverse environment that values speed and quality, with a strong desire to drive growth while maintaining our leadership position in Connected Fleet services. You will use your servant leadership capabilities and mindset to help empower, energize, and motivate the teams in our organization.

What You'll Do

• As a key member of CS Engineering team, will ensure a stable production environment with CS Applications and Product Systems with web services, mobile apps, public and private APIs, domain logic and rules, data integration & transforms and databases.
• Monitoring of production systems to ensure timely reporting/escalation, tracking and follow-up and communication with internal and external clients/key stakeholders.
• Management of L1, L2, L3 Support backlog; resolution of application issues – troubleshooting, identifying, escalating, and solving
• Partnering with Database and Network/Infrastructure Services in performing root cause analysis, and timely resolution of issues.
• Structured and analytical approach in determining operational improvements and solution feasibility by root cause analysis, problem definitions, requirements, and solution development.
• Leadership in identifying, coordinating, and implementing improvement initiatives to create efficiencies and optimize technical processing to drive Zero Critical failures.
• Provision information and reports by collecting, analyzing, and summarizing data, transactions from applications and product systems for Business Audits and Operations analysis.
• Manage the support and MOL team responsible supporting, developing, and installing software solutions for CS Applications
• As a digital operations and app support leader, will be vigilant to support the positive compliant cybersecurity and data privacy postures by familiarizing with all policies, procedures, standards, and guidelines and act accordingly.

What you Need

• Bachelor’s degree in a relevant field (Computer science, Computer engineering, etc.)
• 10+ years of Production Support/Software Engineering experience in Connected Data Processing systems and applications, Fintech solutions, and Automobile fleet services/solutions
• 8+ years of SW Development and Support experience with Oracle, SQL, SQL Server, SOAP, NetSuite, Web Service, .Net Applications
• 3+ years of Azure Cloud Platform support experience
• 5+ years of hands-on experience in Prod Support Tools like ServiceNow, Power BI, Grafana
• Minimum of 6 years in a leadership/manager position
• Proficiency in Database Architecture, Data Processing, BI and Analytics
• Experience in Disaster recovery and Business continuity processes and procedures
• Strong analytical and troubleshooting skills.
• High energy, self-motivated, and hands-on management style
• Excellent communication, interpersonal, organizational and team building skills

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.