Customer Operations Trainer

Job Description

Who we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $ billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at .

Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What we need:
Provide onboarding and maintenance training for the Customer Services Operations team. Guide materials and processes to follow streamlined methods and curriculum defined by best practices. Provide, update and maintain training documentation and programs for Customer Operations for new hires and in role training. The success of this position will depend on the ability to combine a strong attention to detail with the ability to multitask while working to satisfy all training and process/procedural needs. This position has emphasis on the following systems: SAP ERP, Responsible for designing e-learning modules and documenting standard work. Will support ISO9001 and AS9100 internal and external audits.

What you’ll be doing:

• Participate in creating and implementing training programs across Customer Operations.
• Responsible for populating and analyzing new hire training models and recommending improvements or new programs.
• Maintain training records ( trainee lists, schedules, attendance sheets).
• Prepare and disseminate material ( instructional notes, feedback forms).
• Submit weekly training updates to the supervisor for employee 30,60,90 day reviews.
• Build e-learning modules to create self learning that will offset in classroom training.
• Facilitate the creation, updating, and publishing of process and procedure documents in Salesforce Knowledge.
• Prepare for both internal and external audits ensuring that Brady Customer Operations Is adhering to the ISO9001 and AS9100 standards.
  

What you’ll need to be successful:

• Associate's degree in a relevant field (, Instructional Design, Business Administration), bachelor’s preferred.
• Proven experience in instructional design and facilitation as a trainer in a corporate environment.
• Demonstrated presentation skills.
• Outstanding communication skills.
• Strong attention to detail.
• Excellent organizational and multitasking ability.
• Experience with Salesforce and SAP or equivalent operating systems.
  

Benefits:

• Complete insurance coverage with many starting on the first day of employment – medical, dental, vision, life.
• Family benefits (parental leave, fertility coverage, adoption, and surrogacy assistance); Employee Assistance Program (behavioral health, family counseling).
• 401K with company match.
• Tuition reimbursement.
• Paid vacation and holidays.
• Dress for your day dress code.

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