Software Support Specialist – DB Valuation and Compliance Testing

Apply for this position Please submit your resume to Position: Software Support Specialist – DB Valuation and Compliance Testing

ASC is seeking a self-motivated problem-solving and collaborative person to join a support team known for its superior customer service! We’re seeking an experienced ASC DB Valuation and Compliance Testing ace! ASC places a high value on work-life balance and creating a positive, fun, and customer-focused environment.

Job location may be telecommuting, or in our Los Angeles area office. Benefits include a 37.5 work week without time sheets, flexible hours, medical and dental insurance, (k) and plans, PTO, continuing education/conference attendance, and home office costs.

Your role would be to help our many users of the ASC DB Valuation and Compliance Testing system.

Responsibilities

• Support our existing clients
• Develop, test, and document product enhancements
• Create and update training materials
• Deliver client training and webcast presentations
• Manage multiple projects independently
• Assist our sales and marketing team to update marketing materials
• Attend conferences
• Represents all ASC products when meeting with clients and prospects

Qualifications and Skills

• Broad knowledge of pension valuations, including pension administration, compliance testing, accounting, plan documents, proposals, and reporting requirements. Multiple decrement experience is a plus.
• ASC system experience (minimum 5 years)
• Demonstrated customer service mindset
• An inquisitive mind-set for creative problem-solving
• Ability to research pension law and regulation independently and document findings
• Exceptional organizational and time-management
• Ability to meet deadlines
• Clear written and oral communication that adapts to technical and non-technical audiences
• Ability to work collaboratively and effectively with team members
• Advanced knowledge of word processing and spreadsheet programs
• Patience and a sense of humor
• Industry knowledge – professional designations such as ASPPA or EA (or progress toward) are valued but not required

If you think you might enjoy being a part of the DB Support team, send both your cover letter and resume to

We look forward to hearing from you!