Ramp & Customer Service Agent

Role Summary

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.

• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).

• Performs aircraft grooming and security searches.

• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).

• Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.

• Loads and offloads luggage and cargo with the use of conveyor belts.

• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

• Performs other duties as assigned.

Day in the Life

To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA

Job-Specific Experience, Education & Skills

Required

• Strong written and verbal communication skills.

• Ability to juggle multiple tasks in a fast-paced environment.

• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.

• Ability to learn and operate a computerized reservation system.

• Typing speed of at least 25 WPM.

• Ability to consistently lift 50 pounds.

• Must be able to stand for long periods of time.

• Must be able to bend, stoop, squat, reach and grasp.

• Ability to perform basic mathematics.

• Ability to work a flexible schedule including nights, weekends and holidays.

• Ability to participate in paid training that may require overnight travel.

• Depending on work location, ability to obtain USPS Mail Handling Certification.

• Ability to obtain airport security clearance.

• Ability to communicate in English.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred:

• A minimum of 1 year of customer service or community service experience.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $16.24/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.