Talent.com
Mendoza Agency Inc
Customer Service RepresentativeMendoza Agency Inc • Bronx, NY, US
Customer Service Representative

Customer Service Representative

Mendoza Agency Inc • Bronx, NY, US
30+ days ago
Salary
$18.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • Tuition assistance

Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.


Responsibilities
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
  • Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Create a job alert for this search

Customer Service Representative • Bronx, NY, US

Similar jobs

Customer Service Representative

Eric Safarian - State Farm AgencyStaten Island, NY, United States
Full-time

Eric Safarian - State Farm Agency, located in Staten Island, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative.This is a position fo... Show more

 • Promoted

Retail Customer Service Representative

PostNetBronx, NY, United States
Full-time

Retail Customer Service Representative.A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products.Operates the point-of-sale system... Show more

 • Promoted

customer service representative (remote)

assurant home loansNew York City, NY, United States
Remote
Full-time

Were looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls email requests and face-to-face interactions using a friendly helpful ... Show more

 • Promoted

100% Remote - Customer Service Representative (CSR)

Prodware SolutionsNew York City, NY, United States
Remote
Full-time

We have a 6Months Contract position for a Customer Service Representative (CSR) with an Insurance customer.This project is through a Consulting Firm.This will be 100% remote opportunity.The rate we... Show more

 • Promoted

B2B Sales Representative

Slice Merchant ServicesPeekskill, NY, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Aldi Customer Service Representative

TradeJobsWorkforce10276 New York, NY, US
Full-time

Bring your energy to the role of Aldi Customer Service Representative to manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, and... Show more

 • Promoted

Customer Service Representative (Spanish)

Motorcycle Safety SchoolBrooklyn, NY, United States
Part-time

Job Description - Seasonal Part-Time Motorcycle Safety School is seeking an enthusiastic, energetic, and motivated Customer Service Representative to join our team for our busy season on a part-tim... Show more

 • Promoted

Veterinary Customer Service Representative (CSR)

Dream Team Elite | Powered by DVMEliteOradell, NJ, USA
$16.00 hourly
Full-time
Quick Apply

Animal Care of Oradell is a privately owned, high-quality small animal veterinary hospital known for compassionate care and a supportive team environment.Client Service Representative (CSR).If you ... Show more

Remote Customer Service Sales Cortlandt, NY

HMG CareersCortlandt Manor, NY, United States
Remote
Full-time

Remote Customer Service Sales Cortlandt, NYAre you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities... Show more

 • Promoted

Remote Market Research Participants. No Experience (Ideal For Customer Service Representative)

Apex Focus Group LLCNew Windsor, New York, United States
Remote
Full-time

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in... Show more

 • Promoted

Financial Services Representative - State Farm Agent Team Member

Phillip Williams - State Farm AgentNew Windsor, NY, United States
Full-time

Insurance & Financial Service Representative.As an Insurance & Financial Service Representative with Phil Williams State Farm Agency, you will successfully market the financial products that manage... Show more

 • Promoted

Customer Service

KFCWest Haverstraw, NY, US
Full-time

Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning o... Show more

Remote Customer Service Representative

Premonex global LTDJersey City, NJ, United States
Remote
Full-time

Job DescriptionJob DescriptionWe are seeking a reliable and customer-focused Remote Customer Service Representative to join our team.In this role, you will assist customers through various channels... Show more

 • Promoted

Service BDC Representative

East Coast ToyotaCarlstadt, NJ, United States
Full-time

East Coast Toyota Bdc Representative.If you are looking for an opportunity to work for a fast growing, family-owned dealership, East Coast Toyota is for you! East Coast Toyota is currently seeking ... Show more

 • Promoted

Remote eCommerce Sales & Customer Service Representative

FutonlandBrooklyn, NY, United States
Remote
Full-time

We are seeking a dedicated and enthusiastic Remote eCommerce Sales & Customer Service Representative to join our growing team.This role is essential in delivering a seamless online shopping exp... Show more

 • Promoted

Customer Service Representative

Astudillo CompanyCorona, NY, United States

Se requiere personal Servicio al cliente.Nos orientamos a perfiles din micos y proactivos con gran habilidad de trato interpersonal.Valoraremos personas con gran facilidad de trabajo en equipo y or... Show more

 • Promoted

Customer Service Representative - Remote (AI Vending Machines)

Vend GuysNew York City, NY, United States
Remote
Full-time

We are looking for a friendly patient and tech-comfortable Customer Service Representative to help customers get set up and onboarded with their AI vending machines.This role is ideal for someone w... Show more

 • Promoted

Costumer Service Representative

Signo imagen digital caNew York City, NY, United States

La funci n principal del Costumer Services Representative resolver problemas y ayudar a su equipo a brindar una experiencia positiva al cliente.Pueden dar seguimiento a los clientes que tengan quej... Show more