Talent.com
Simon Property Group
Specialist, Security CommunicationSimon Property Group • Indianapolis, IN
Specialist, Security Communication

Specialist, Security Communication

Simon Property Group • Indianapolis, IN
30+ days ago
Job type
  • Full-time
Job description

Job Location:

OIC Services

Primary Purpose

The Operational Intelligence Center (OIC) is a sophisticated command center dedicated to providing exceptional customer service to retail centers across North America. As an OIC Communications Specialist, you will be responsible for delivering top-notch customer service through telephone interactions with customers and tenants, supporting security operations via radio communications, and monitoring video surveillance systems. This role requires outstanding computer skills, the ability to master multiple applications, and a commitment to delivering excellent customer service in every interaction.

PRIMARY RESPONSIBILITIES

  • Answer, evaluate, and prioritize incoming telephone and radio calls.
  • Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management.
  • Collaborate with on-site security personnel to resolve incidents.
  • Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel.
  • Escalate and coordinate incidents with the OIC Supervisor.
  • Interpret site maps, and computer-aided design maps.
  • Familiarize yourself with the layout and current threats and challenges of multiple retail centers.
  • Maintain confidentiality of policies, procedures, emergency response information, and administrative materials.
  • Master several computer applications for data logging, information navigation, and customer support.
  • Understand and follow emergency and evacuation procedures for assigned retail centers.
  • Identify and respond effectively to suspicious criminal activity.
  • Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly.
  • Support record management and data collection efforts, including video documentation and investigation assistance.
  • Maintain an effective video management system and maneuver cameras to document events and assist investigations.

Basic Qualifications:

  • High school diploma or equivalent.
  • Minimum of two (2) years of experience in a public or private safety organization or dispatching and or call center/customer service experience.
  • At least two (2) years of experience in a video surveillance environment or equivalent training/experience.

Preferred Qualifications:

  • College degree in Criminal Justice.
  • Emergency telecommunicator certificate- if you do not have your ETC, we provide the opportunity to earn your certificate.

Knowledge and Skills Required:

  • Demonstrated initiative and ability to handle multiple assignments and meet deadlines.
  • Highly organized and self-motivated to work independently and as part of a team.
  • Proficient in Microsoft Office Word and Excel.
  • Capable of performing regular equipment checks and reporting failures.
  • Ability to operate technical monitoring equipment and manage information security programs.
  • Professional demeanor, good judgment, and discretion.
  • Ability to work overtime and specified shifts in a command center environment.
  • Excellent verbal and written communication skills.
  • Typing proficiency of at least 40 words per minute.
  • Must be able to multitask in between multiple software programs.
  • Ability to complete pre-employment assessments, pass the Emergency Telecommunication Course, background check, drug and alcohol screening, and new hire training program.

Physical Requirements and Environment:

  • Office environment with limited physical effort, including some standing, bending, light lifting, and stretching.
  • Must submit to drug screening as permissible by law.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Create a job alert for this search

Specialist, Security Communication • Indianapolis, IN

Similar jobs

Lighting Quotations Specialist-Indianapolis, IN

Sonepar GroupIndianapolis, IN, United States
Full-time

Lighting Quotations Specialist-Indianapolis, IN.At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution.Echo Electric represents over $1.Illinois, Indiana, Iowa, Kans... Show more

 • Promoted

Security FT

AKIRAIndianapolis, Indiana, US
Full-time
Quick Apply

At AKIRA, we believe in breaking down the barriers of the traditional retail experience and embracing the individuality of both our team and our clients.We’re on the lookout for extraordinary indiv... Show more

CID Compliance Specialist

Federal Home Loan Bank of IndianapolisIndianapolis, IN, United States
Full-time

FHLBank Indianapolis Compliance Specialist.Is it a bank? A cooperative? A leader in affordable housing? We are all those things and more!.Our core mission at FHLBank Indianapolis is to provide reli... Show more

 • Promoted

Events & Public Relations Specialist

Allied Solutions LLCCarmel, IN, United States
Full-time

The Events & PR Specialist supports the end-to-end strategic lifecycle of an extensive corporate events portfolio.This role encompasses venue sourcing, contract negotiation, multi-channel communica... Show more

 • Promoted

Managing Director, Communications

ConfidentialIndianapolis, IN, United States
Full-time

Managing Director, Communications.Large coalition supporting national climate change action initiatives.Non-Profit Organization Management.The Company is seeking a Managing Director, Communications... Show more

 • Promoted

Compliance Specialist

Renaissance BenefitsIndianapolis, IN, United States
Full-time

Renaissance Benefits is hiring for an experienced Compliance Specialist to join our growing team!.The Compliance Specialist is responsible for supporting the execution, administration, and ongoing ... Show more

 • Promoted

Operations Risk Specialist

Elements FinancialIndianapolis, IN, United States
Full-time

This is a hybrid role that requires some on-site work (inside our Indianapolis, Indiana office).In addition to the on-site duties, there are additional responsibilities that can be completed outsid... Show more

 • Promoted

Training & DOT Specialist

Keystone CooperativeIndianapolis, IN, United States
Full-time

The Training & DOT Specialist supports Keystone Cooperative's commitment to safety, compliance, and employee development.This role is responsible for helping design, coordinating, and delivering tr... Show more

 • Promoted

Hotel Security / Shuttle Driver-overnight

First Hospitality Group IncIndianapolis, IN, United States
Full-time

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel d... Show more

 • Promoted

Customer Operations Specialist

Mobile Communications AmericaIndianapolis, IN, United States
Full-time

Customer Operations Specialist.Mobile Communications America, Inc.MCA), your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Specialis... Show more

 • Promoted

Security Lead - 2nd/3rd Shift

CarvanaIndianapolis, IN
$50.00 hourly
Full-time
Quick Apply

Pay Range: $50-$62k annually </strong></p> <p><strong>About Carvana</strong></p> <p>If you like disrupting the norm and are looking to join a comp... Show more

Senior Security Analyst (Remote in US)

ResultantIndianapolis, IN, United States
Remote
Full-time

Job DescriptionWe are looking for a skilled Senior Security Analyst to join our Managed Security Services Provider (MSSP) team.This role is essential for protecting our clients by detecting, invest... Show more

 • Promoted

Travel Nuclear Medicine Tech - $2,710 to $2,888 per week in Columbus, IN

AlliedTravelCareersColumbus, IN, US
$2,710.00 weekly
Full-time

AlliedTravelCareers is working with Host Healthcare to find a qualified Nuclear Medicine Tech in Columbus, Indiana, 47201!.Host Healthcare is an award-winning travel healthcare company with an imme... Show more

 • Promoted

Senior AWS Cloud Solutions Architect & Security Strategy

Indiana Farm Bureau InsuranceIndianapolis, IN, United States
Full-time

A leading insurance firm in Indianapolis is seeking an experienced cloud architect to oversee the design and implementation of a scalable AWS-based platform.The ideal candidate will have over 5 yea... Show more

 • Promoted

Communication Intern

Indiana Electric CooperativesCARMEL, IN, United States
Temporary
Quick Apply

The communication intern plays a key supporting role in bringing IEC’s voice and brand to life across multiple platforms.This position is ideal for a curious, detail-oriented individual eager to ga... Show more

Training Specialist

ExperisWestfield, IN, United States
Full-time

We are seeking a Training Specialist to join one of our leading healthcare clients.The Training Specialist will support daily departmental operations while serving as a floater to address coverage ... Show more

 • Promoted

25U Signal Support Systems Specialist

Army National GuardFranklin, IN
Part-time

Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat.Signal Supp... Show more

 • Promoted

Senior Safety & Security Advisor (61047)

Adams and Associates, Inc.Edinburgh, IN, United States
Full-time

Responsible for working with security team to provide a safe and secure living and working environment for students and staff.Conducts investigations of accidents and incidents with the goal of res... Show more

 • Promoted

Engagement Specialist

InPwr, Inc.Indianapolis, IN, United States
Full-time

Engagement Specialist/h2pInPwr, Inc.Engagement Specialist! We are an award-winning electrical design-build firm headquartered in Indianapolis, IN, with offices in Denver, CO, and Los Angeles, CA.Na... Show more

 • Promoted

Optometric Communication Manager - Greenwood, IN

Eyetastic ServicesGreenwood, Indiana, United States
Full-time
Quick Apply

A boutique eyecare practice is seeking a dedicated Patient Communication Manager to join its dynamic Patient Experience team.As the first point of contact for patients and families, this role is es... Show more