Senior Salesforce Administrator is responsible for the administration of Salesforce.com; this includes system configuration (maintenance, bugs, enhancements, etc.), reports and dashboards, end-user training, integrated applications and data migrations. This role collaborates with functional leaders to implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. The ideal candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. The person in this role should be able to recognize and make technically sound recommendations. You will support business processes and functions for all user personas. You will also be motivated, team-oriented and passionate about Salesforce technology.
Pay: $115,000/year
DUTIES AND FUNCTIONS
· Responsible for configuration, functionality and end-user support of the Salesforce.com platform.
· Configure and maintain standard and custom objects, record types, fields, record pages, page layouts, custom report types, formulas, data validation rules, flows, approval processes, installed packages, custom metadata types, custom settings etc. within Salesforce.com.
· Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
· Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
· Engage with business stakeholders on approved solutions and prioritize deliverables, ensuring high levels of quality, accuracy and process consistency.
· Manage data imports, database de-duping and cleanup. · Manage the integration of applications connected to Salesforce.com, including but not limited to Bullhorn (ATS), Workday, etc.
· Identify production risks and areas for improvement; prioritizes and facilitates successful implementation and adoption of new processes.
· Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.
· Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications.
EDUCATION AND EXPERIENCE
Bachelors Degree
PREFERRED REQUIREMENTS
5+ years experience configuring Salesforce
Certified Salesforce Administrator and Advanced Administrator minimum
KNOWLEDGE/SKILLS/ABILITIES (KSA)
· 5+ years of experience developing on Salesforce.com platform.
· Demonstrated experience in developing custom objects, flows, validation rules, and triggers in SFDC.
· Ability to identify areas for process improvement and recommend/implement solutions.
· SFDC Advanced Administration Certification minimum.
· Proven critical thinking and problem-solving skills; ability to work around obstacles and solve problems with minimal direction.
· Strong understanding of data structures and data modeling.
· Ability to develop effective relationships with business users, technical staff and executive management.
· Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
· Excellent written and oral communication skills.
· Strong work ethic, hands-on, with a customer service mentality.
· Flexible with a demonstrated ability to embrace change.
· Experience with Apex code and middleware (MuleSoft, Fabric, etc) preferred.
· Experience working in an Agile Framework (Scrum or Kanban) preferred.
· Experience with Bullhorn applicant tracking solutions and Workday HRIS preferred.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities
WORK ENVIRONMENT/CONDITION
Remote Location
PHYSICAL DEMANDS
Standing/sitting for long periods of time
ACKNOWLEDGEMENT
Senior Salesforce Administrator • Orlando, Florida, US
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