Infrastructure Engineer

Job Title: Infrastructure Engineer

Job ID: 25-06729

Location: Orlando, FL

Duration: 36 months on W2 contract

Shift Information: Typical work hours are 7:00am-3:30pm. Valid driver's license required will need to be able to travel by plane to locations across the US and rent a car. There may also be some travel opportunities to travel to other Remote Sites locations within the United States.

Day-to-day Tasks :

• Provides basic operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures to contribute to the smooth running of that environment.
• Support activities require some technical background while being strongly administrative in nature.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server/network teams.
• Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples: updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Typical examples: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests.
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations. Typical examples: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB articles to resolve end-user tickets.
• Provides AV and conference room support. Typical examples: assisting with the connecting of a virtual meeting for in-person presenters or team members, performing preventative maintenance to conference rooms.

MUST HAVES:

• 1 year of IT experience
• Valid driver's license
• Deskside/desktop support experience
• AV experience
• Strong communication skills
• Bachelor's or associate degree is preferred, but not required

Contact:

Vinay Kumar: Vinay.c@sunrisesys.com Direct: (732) 837-0448 | URL: Sunrise Systems Inc.