Admin Jobs in Houston, TX

Job Description

Job Title: Sales Admin

This position provides administrative support to Sales Managers and the Director of Sales for any correspondence or work that pertains to the hotel. Finalize and detail meeting rooms and sleeping room groups and ensuring proper communication to the operations staff.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff.

Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager.

Handle all social inquires and social business walk-ins.

Must be able to analyze business to make profitable decision for the hotel whether or not it fits, quote rates and quote room rentals with direction from the Director of Sales.

Responsible for preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Managers and Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates.

Prefer brand sales system experience.

Responsible for catering events booked by hotel sales personnel as follows prepare banquet event orders, send out banquet event orders to clients, place banquet orders with catering company, call clients for guarantees and let caterer know final count, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event.

Group maintenance for property Sales Manager and DOS that call for rooming lists, enter rooming list, route charges, release blocks after cut-off, watch blocks to see if we need to increase or decrease block when reservation method is individual call-in, enter final pick up in Delphi.

Preparation and distribution of BEOs & group resumes. Responsible for passing out all change logs daily.

Input and manages group inventory in property management system.

Post Meeting Room charges as directed.

Make all direct bill reservations and apply to direct bill account as directed.

Handle group special requests

Responsible for sales file maintenance

Compile menus and sales kits as directed

Make sure collateral is in stock. Bring to attention of Sales Manager when running low on any collateral.

Knowledge of front desk check-in, check-out, answering phones, transferring calls, making reservations, etc.

Creation, distribution and marketing of all catering packages holiday, social formal, NYE, bridal shower, rehearsal dinner and brunches

Monitor meeting room rental and revenues on a continuous basis

Assist Sales Manager in planning of property specific sales blitzes and client events.

Active member of a local networking group as assigned.

Involvement in community activities and hotel programs as directed.

Education and/or Experience

Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.