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Marketplace & Merchandising Manager

Guatemala City, Guatemala

Marketplace & Merchandising Manager

Job Position: Marketplace & Merchandising Manager

Company: Pro Coffee Gear

Location: Remote (Anywhere)

Full - Time

Pro Coffee Gear is a thriving e-commerce company located on our scenic 20-acre ranch in Austin, Texas. We specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. Our dedication to excellence extends beyond our products; we're committed to building a talented team that shares our passion for coffee and exceptional customer service.

Job Description: The Marketplace & Merchandising Manager owns the performance, quality, and scalability of our online product catalog across all sales channels, including Shopify, Amazon, eBay, and Walmart. This role is responsible for accelerating time-to-market for new listings, ensuring competitive and profitable pricing, and delivering a consistent, high-quality brand experience across platforms. This manager will lead a team of 4-6 and build scalable workflows, quality standards, and performance metrics to maximize revenue, improve conversion, and strengthen multi-channel visibility. Success in this role means faster listings, smarter pricing, and a best-in-class marketplace presence that drives sustainable growth.

Responsibilities :

• Review Offer Competitiveness: Continuously evaluate our product offers against key competitors across all marketplaces to ensure we are competitively positioned on price, shipping, promotions, and value. Identify gaps and opportunities where adjustments are needed to win conversion while protecting margin.
• Own Merchandising Decisions (Sales, Promotions, Discounts): Make data-driven decisions on sales, promotions, and discount strategies across channels. Balance revenue growth, inventory goals, and margin targets while aligning promotions with marketplace dynamics and business priorities.
• Set Team Priorities and Create Execution Tickets: Translate merchandising strategy into clear, actionable priorities for the Parts Specialist, Listings Specialist, QA Specialist, and A+ Content Lead. Create and manage tickets that define scope, urgency, and success criteria to ensure efficient execution across the team.
• Review Marketplace Performance and Identify Improvements: Monitor performance across all marketplaces (Shopify, Amazon, eBay, Walmart), including revenue, conversion, visibility, and operational metrics. Identify underperforming areas, diagnose root causes, and define improvement plans to drive continuous optimization.
• Evaluate and Approve New Product Onboarding: Review new products and inventory opportunities to determine readiness and priority for onboarding across Shopify and marketplaces. Assess product fit, demand potential, competitive landscape, and operational feasibility to maximize return on new listings.

Requirements :

• Technical Requirements:
• Knowledge Multi-Channel Marketplace Management (Shopify, Amazon, eBay, Walmart)
• Pricing Strategy & Competitive Analysis
• Catalog & Listing Management
• Performance Analytics & Reporting
• Workflow & Ticketing Systems
• Promotions & Discount Management
• Marketplace Policies, Compliance & QA
• Bonus: SEO & Content Optimization
• Skills:
• Strategic Merchandising & Decision-Making
• Data-Driven Analysis & Problem Solving
• Cross-Functional Team Leadership
• Prioritization & Execution Management
• Competitive & Market Awareness
• Process Design & Workflow Optimization
• Attention to Detail & Quality Control
• Clear Communication & Stakeholder Alignment
• Ownership & Accountability
• Continuous Improvement Mindset

Benefits:

• Flexible schedule with opportunities for growth
• Work remotely from the comfort of your own home
• Join a dynamic and passionate international team in the exciting world of coffee

How to Apply: If you're ready to join our team and play a key role in shaping our talented workforce, please submit your resume in English (resumes in other languages will be immediately disqualified). We look forward to hearing from you!

Pro Coffee Gear is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.