Assistant program director [h1.location_city]

Director Of Managed Services Program

The Director of Managed Services Program is a senior enterprise leader responsible for defining, operationalizing, and scaling M&T Bank's managed services strategy across the enterprise. This role leads the work to refine our vision, build the roadmap, and establish the standards, methodologies, and operating model that business lines will use to evaluate, adopt, and manage managed-service capabilities.

Acting as the enterprise authority on managed services, this leader partners closely with senior executives, operational owners, and the Global Sourcing organization to advance M&T's strategic objectives, improve operational efficiency, reduce cost, strengthen resiliency, and broaden enterprise capability.

The role requires a strong blend of strategic vision, consulting rigor, governance discipline, relationship-building acumen, and project / program management and delivery - functioning as the "center of excellence" for managed services adoption, capability maturity, and enterprise alignment.

Role Responsibilities :

• Define the enterprise vision, objectives, and multi-year roadmap for Managed Services in partnership with other leaders, ensuring alignment with business strategy and enterprise priorities.
• Develop and maintain the Managed Services Playbook, providing standards, frameworks, and guidance that business lines will use to evaluate and adopt managed-service opportunities.
• Partner with business leaders to identify, assess, and shape managed-service use cases, leading analysis and recommendations that inform senior-level decision-making.
• Collaborate with the Global Sourcing team on core elements of the Managed Services program, ensuring alignment on partner evaluation approaches, sourcing strategy, and program expectations.
• Lead cross-functional working groups or committees to drive managed-service initiatives, ensuring effective planning, stakeholder alignment, and operational readiness.
• Educate, influence, and advise senior leaders and business unit stakeholders on managed-service capabilities, opportunities, and best practices across the enterprise.
• Prepare and deliver executive-level presentations and updates, communicating program vision, progress, analysis, and recommendations clearly and strategically.

Education and Experience Required :

Education and Experience Preferred :

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.