Client services manager Jobs in Jackson, MS

Account Manager

Reports To: Regional Manager

Company Overview

ISO Services is a 40+ year old industrial service and construction company providing all disciplines of industrial maintenance and construction. We are a division of Ergon Construction Group, an Ergon, Inc. company. Our services include soft craft (insulation, fireproofing, painting/coatings, scaffolding & heat tracing) and mechanical trades.

Position Overview:

The Account Manager is responsible for developing relationships with project stakeholders within the Ergon PCR & ISL business segments, finding opportunities to bid, positioning ISO Services to win the work, and ensuring we return value to Ergon by completing projects on time and on budget. The duties of this position include (but are not limited to): clarifying project scopes of work to understand customer goals and needs, driving competitive estimation, submitting proposals, ensuring alignment with the customer as priorities change, tracking and reporting progress, ensuring profitability and efficiency of project execution. The Account Manager is a result driven, problem-solving, strategic business partner who best represents ISO Services by understanding the needs of the customer and implementing strategies to exceed their expectations.

Key Duties and Responsibilities:

• Adopt and promote our safety culture.
• Maintain the ISO Services organizational reputation in a positive light with customers and community.
• Promote and embody Ergon's core values: empowered services, purposeful growth, respectful relationships, selfless leadership.
• Consistently focus on customer relationships through frequent communication, problem-solving, and reporting during on-going projects.
• Attend job walks, site visits, safety meetings and other plant related meetings as needed.
• Discovering and capturing opportunities for ISO Services to add value to the Ergon PCR & ISL organizations.
• Drive competitive and thorough project estimation.
• Write and submit proposals.
• Responsible for overall performance of projects, including but not limited to:
• Manage the efficient use of resources (people, materials, owned equip, rented equip, subcontractors) on all projects.
• Coordinate, plan, and manage schedules for subcontractors.
• Develop construction projects with architects and engineers.
• Manage tracking of construction progress and provide reports on progress, budget, and timeline to clients.
• Manage requests for information and change orders.
• Ensure all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations are met.
• Provide internal reporting and projections to management team and keep them fully informed on all aspects of project performance and customer relationships.
• Responsible for resolving delays, emergencies, non-conformances, and other problems that can arise.
• Ensure that projects are completed on time and within budget.
• Coordinate closely with project managers, operations, HR, QC, Safety, and other regions as necessary.
• Promote our multi-craft culture with the goal of developing our people for more than one craft.
• Other tasks as directed by the Regional Manager.

Educational Requirements:

• Bachelor's Degree (Construction Management / Engineering) with 5 years experience in industrial construction preferred OR in lieu of a degree:
• 10 years experience in industrial construction with minimum 4 years experience in a project management position

Applicable Experience & Competencies:

• Strong technical written and verbal communication skills
• Strong organizational skills, including the ability to work independently with minimal guidance and manage multiple tasks at once
• Ability to interpret construction methods, contracts, and drawings
• Extensive knowledge of all types of insulation systems that used in industrial / process plants
• Strong leadership and personnel management skills
• Strong time management skills
• Basic Computer Skills (Word, Excel, Outlook, OneDrive, Teams, PowerPoint, Salesforce, Sage 100, Primavera)
• Availability to travel 50% of work schedule on average, and for extended durations when needed
• Organizational awareness- understand organizational structure, decision making procedures, etc.
• Candidate must be physically able to climb ladders and stairs and other activities related to job walks, safety related training, etc

All new hires are contingent on the passing of a background check and pre-employment drug screening.