Communications • springfield mo
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The average salary range is between $ 60,000 and $ 133,600 year , with the average salary hovering around $ 82,200 year .
The average salary range is between $ 45,000 and $ 110,571 year , with the average salary hovering around $ 62,257 year .
Experience: Prior experience in customer service/patient relations.
Preferred Qualifications:
Education: Degree in healthcare-related field.
Other Skills, Knowledge, Abilities:
• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
