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Customer support • berkeley ca

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Customer Support Manager

Customer Support Manager

Avive SolutionsSan Francisco, CA, US
[job_card.full_time]
Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share.We are a mission driven team that is quite literally saving lives.Sudden Cardiac...[show_more][last_updated.last_updated_variable_days]
Remote Customer Support

Remote Customer Support

TradeJobsWorkForceBerkeley, CA, United States
[filters.remote]
[job_card.full_time]
Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...[show_more][last_updated.last_updated_1_day]
Customer Support Representative

Customer Support Representative

Offshore Management IncBerkeley, CA, US
[job_card.full_time]
Drive Sales Excellence : Become a Customer Support Representative with Offshore Management in Fremont and power up a winning team behind the AT&T campaign!. Offshore Management , a premier direct out...[show_more][last_updated.last_updated_30]
Customer Support Specialist

Customer Support Specialist

VirtualVocationsOakland, California, United States
[job_card.full_time]
A company is looking for a Customer Support Specialist to deliver exceptional support to customers primarily through email. Key Responsibilities Manage customer support conversations end-to-end vi...[show_more][last_updated.last_updated_30]
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Customer Support Associate

Customer Support Associate

TradeJobsWorkforce94139 San Francisco, CA, US
[job_card.full_time]
Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and pr...[show_more][last_updated.last_updated_30]
Customer Support Associate

Customer Support Associate

ReviSan Francisco, CA, United States
[job_card.full_time]
Brick and mortar is not dead but drastically changing, and Revi is leading that change into the future.It allowed people to do things like buy, ship, mail, shop, and more.In the past, doing these t...[show_more][last_updated.last_updated_30]
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Customer Support Specialist

Customer Support Specialist

LevelpathSan Francisco, CA, US
[job_card.full_time]
You love to tackle problems and build solutions.When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to ap...[show_more][last_updated.last_updated_30]
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Customer Support Engineer

Customer Support Engineer

SlopeSan Francisco, CA, United States
[job_card.full_time]
We're creating the shift to voice as humanity's default interface.Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't : voice makes t...[show_more][last_updated.last_updated_30]
Customer Support Associate

Customer Support Associate

Bellwether CoffeeBerkeley, CA, United States
[job_card.full_time]
Role : Customer Support Associate.Reports To : Director of Technical Support.Location : Berkeley, CA On-site.Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the cof...[show_more][last_updated.last_updated_30]
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Manager, Customer Support

Manager, Customer Support

EverlawOakland, CA, US
[job_card.full_time]
As a Manager of Customer Support, you'll be a vital leader within the Customer Support team, responsible for managing a group of Customer Support Specialists who serve as the primary point of conta...[show_more][last_updated.last_updated_30]
Customer Support Specialist

Customer Support Specialist

Linux FoundationSan Francisco, California, USA
[job_card.full_time]
The Customer Support Specialist is a full-time position in the Training and Certification department responsible for responding and resolving customer inquiries submitted primarily through an...[show_more][last_updated.last_updated_variable_days]
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  • [new]
Customer support specialist

Customer support specialist

AnonymousSan Francisco, California, United States
[job_card.full_time]
Are you a skilled professional with excellent technical skills and customer service abilities? Do you enjoy working in a fast-paced environment where no two days are ever the same? Key Responsibili...[show_more][last_updated.last_updated_variable_hours]
Customer Support Manager

Customer Support Manager

GradientSan Francisco, CA, US
[job_card.full_time]
Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability.Our mission is to combat the escalating challenge of climate change by redefin...[show_more][last_updated.last_updated_variable_days]
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  • [new]
Customer Support

Customer Support

FluxSan Francisco, CA, US
[job_card.full_time]
Flux is taking the hard out of hardware, by developing the first AI Hardware Engineer.Our goal is to democratize the ability to create bleeding edge hardware, and revolutionize how electronics are ...[show_more][last_updated.last_updated_variable_hours]
Customer Support

Customer Support

Candid HealthSan Francisco, CA, United States
[job_card.full_time]
Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid.Our Customer Support team is looking for its next team member to join our 1 year old team.As ...[show_more][last_updated.last_updated_30]
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  • [new]
Customer Support Specialist

Customer Support Specialist

beBeeTechnicianSan Francisco, California, United States
[job_card.full_time]
Field Service Technician Are you a skilled professional with excellent technical skills and customer service abilities? Do you enjoy working in a fast-paced environment where no two days are ever t...[show_more][last_updated.last_updated_variable_hours]
Customer Support Specialist

Customer Support Specialist

unitQSan Francisco, CA, US
[job_card.full_time]
AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels. Backed by leading investors ...[show_more][last_updated.last_updated_30]
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Customer Support Manager

Customer Support Manager

Gradient ComfortSan Francisco, CA, US
[job_card.full_time]
Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability.Our mission is to combat the escalating challenge of climate change by redefin...[show_more][last_updated.last_updated_variable_days]
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Customer Support Coordinator

Customer Support Coordinator

GN GroupOakland, CA, US
[job_card.full_time]
Jabra Hearing Customer Support Coordinator.We're on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care at a fraction of the cost thanks to...[show_more][last_updated.last_updated_30]
Customer Support Manager

Customer Support Manager

Avive SolutionsSan Francisco, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Support Manager

Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.

Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced yet still accessible hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.

We are seeking a Customer Support Manager to lead and elevate our inbound call center operations, customer product support, new customer onboarding experience, and unmanaged / small-account retention and success workflows.

This role is a critical part of our Customer Success organization. As a player-coach, you'll actively support customers while recruiting, developing, and managing a high-performing support team. You will ensure we meet (and exceed) service SLAs, improve operational efficiency, and deliver an exceptional customer experience across every interaction.

We need someone who thrives in a fast-growing environment, rolls up their sleeves, and can build scalable processes from the ground up. This is a highly cross-functional role that works closely with Engineering, Product, Quality, Sales, Finance, Marketing, and Business Systems.

  • Local SF Bay Area candidates will be asked to abide by a 3 day / week hybid onsite schedule. Remote candidates (outside of the SF Bay Area) are encouraged to apply. Remote candidates residing in Texas will be given high consideration.

What You'll Do :

Including, but not limited to :

  • Team Leadership & Coaching
  • Own hiring, onboarding, training, and ongoing development of Customer Support team members.
  • Implement quality assurance standards and coach agents to maintain best-in-class service levels.
  • Serve as an escalation point for complex customer issues, supporting agents with live questions and troubleshooting.
  • Customer Support Operations
  • Oversee daily support operations across phone, email, and live chat channels.
  • Act as a direct support agent as needed, especially during peak times or to model best practices.
  • Investigate and resolve customer complaints, including approving account adjustments and service accommodations.
  • Maintain up-to-date knowledge of all Avive products and services to ensure accurate, confident support.
  • Service Levels & Enterprise Support
  • Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
  • Own enterprise SLA compliance, including response time, resolution time, and escalation commitments
  • Lead incident response for high-severity issues, including cross-functional coordination and customer communication
  • Process Development & Cross-Functional Collaboration
  • Partner with Product, Quality, and Engineering, to build troubleshooting guides, decision trees, and support workflows for technical issues.
  • Partner with Finance, Business Systems, and Marketing to improve internal processes and ensure a smooth end to end customer experience.
  • Partner with Product and Engineering to influence roadmap decisions based on support insights
  • Update scripts, help center content, and internal documentation based on new learnings.
  • Research and evaluate call center technologies to increase efficiency and enhance the customer experience.
  • Performance Management & Reporting
  • Design and own core Customer Support KPIs (e.g., first response time, resolution time, CSAT, backlog health, reopen rates, deflection)
  • Set performance targets aligned to company growth stage and customer expectations
  • Track team performance against service-level and productivity goals.
  • Prepare and analyze call center metrics to optimize resource allocation and improve processes.
  • Manage team schedules, forecast staffing needs, and ensure adequate queue coverage.
  • Lead regular team meetings to review performance, share insights, and reinforce expectations.
  • Other Responsibilities
  • Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets).
  • Ensure operational tasks and back-office support duties are completed within required timeframes.
  • Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience.

    • Required Skills & Experience :

  • 5+ years of experience leading high-volume customer support or call center operations in fast-growing environments, with proven experience building and scaling Customer Support functions from early-stage or fragmented operations into structured, metrics-driven organizations.
  • Strong knowledge of customer service and call center KPIs, QA processes, and support best practices.
  • Hands-on experience with support systems such as Zendesk, Salesforce, Jira and / or NetSuite.
  • Resourceful problem-solver who is calm under pressure, patient, and customer-obsessed.
  • Curious, eager to learn new tools and technologies, and thrives in an environment where processes evolve quickly.
  • Energized by Avive's mission and excited to help deliver a best-in-class support experience that saves lives.

    • Bonus Points For :

  • Experience working with a connected hardware + software platform is a plus

    • Equal Employment Opportunity

    It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.

    NOTE : This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties / functions requested by their supervisor.

    Anticipated Salary Range (DOE and location) : $90,000 - $125,000