Dispatch manager Jobs in Phoenix, AZ

Senior System Operations Instructor - Distribution Operations Center/Distribution Dispatch

This role plays a critical part in keeping Arizona's energy system safe and reliable. As a senior instructor for Distribution Operations, you prepare operators to manage the distribution grid with confidence, accuracy, and care. By designing and delivering high-quality training, you help ensure employees are ready for certification, daily operations, and evolving system needssupporting APS's mission to serve communities reliably today while building a more sustainable energy future.

What Your Day Would Be Like:

• Design and update training programs that prepare operators to safely manage the distribution grid
• Translate real operational needs into clear, effective learning and evaluation materials
• Deliver technical instruction that supports operator certification and day-to-day system operations
• Partner with operations leaders and subject-matter experts to keep training aligned with current grid practices
• Support continuous learning for experienced operators through refresher and advanced training
• Help strengthen operational excellence by building confidence and capability across the workforce

Who We're Looking For:

• Experience analyzing operational work and translating it into effective technical training
• Strong instructional skills, with the ability to explain complex system operations clearly
• Knowledge of distribution grid operations or closely related utility operations environments
• Ability to apply a structured, disciplined approach to training development and evaluation
• Collaborative mindset and commitment to safety, reliability, and continuous improvement
• Passion for developing others and contributing to long-term workforce readiness
• Your previous work experience as an operator, dispatcher or trainer for a distribution center or desk

Minimum Requirements:

• Bachelor of Science degree in an electrical engineering or training discipline AND five (5) years technical training or operations experience.
• In lieu of bachelors degree, combination of college coursework and experience totaling nine (9) years in related technical electric utility operating experience (e.g., electrical, generator) or grid operations training experience or system operating experience in a distribution control center or field crew experience.

Major Accountabilities:

• Develops and maintains training programs for APS DOC Operators that are in compliance with regional and national standards.
• Enhance the knowledge and skills of personnel in operations job classifications.
• Create and administrate over needs, job, and task analysis for operations job classifications.
• Design and develop initial training and continuing education for operations job classifications, using a variety of instructional media.
• Present training in the classroom, on-the-job, and simulator settings.
• Conduct evaluations of student performance, training materials, and training effectiveness, including upkeep of training database and commitment tracking.
• Develops and delivers simulation based training to support both initial and continuing distribution operations training.
• Oversee training and support vendors to ensure that they meet APS training requirements.
• Work with operations leaders to define/address personnel knowledge and skill gaps.
• Maximize training resource utilization through technology, integration, and resource sharing.
• Prepare training schedules that integrate department needs with training resources.
• Promote training/line partnership by developing professional rapport with all customers.
• Maintain instructional/technical proficiency by attending relevant continuing education.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). Working from a home office requires adequate technology and an appropriate ergonomic set up. Role types are subject to change based on business need.