Entry level admin assistant h1.location_city

Job Description

We are hiring a Corporate Admin to join our centralized operations support team in Denver, CO. If you are looking for your first corporate office opportunity with a consistent schedule so you can enjoy your evenings and weekends, take the first step in your new career with AIR!

Where You Will Work

Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.

AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations.

What You Will Do

• Place complex outbound collection calls and determine appropriate next steps based on customer response.
• Adapt communication styles and responses to support a wide range of customer situations.
• Utilize AIR’s systems to track data, perform audits, gather information, and troubleshoot account discrepancies.
• Manage and support stages of the resident payment cycle and post–move-out collection processes.
• Provide system administration support, ensuring accurate financial records and addressing inaccuracies per Operations Manual guidelines.
• Respond to inquiries and resolve issues for internal and external customers.
• Serve as a resource to teammates by coaching, guiding, and handling escalated issues.
• Assist with training, workflow coordination, and day‑to‑day team support.
• Process files related to non-payment, including eviction and move-out collection workflows.
• Help drive team metrics, identify areas for improvement, and assist with reporting and work distribution.
• Support the supervisor or manager with daily operational oversight for a group of customer service representatives.

Qualifications

What You Have

• High School Diploma or equivalent required.
• Minimum of 1 year of related experience (or an equivalent combination of education and experience).
• Excellent computer proficiency across multiple systems and tools.
• Strong customer service and communication skills.
• Ability to manage multiple tasks with accuracy and professionalism.
• A collaborative spirit and a desire to contribute to a team-focused environment.

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance including:

• Expected pay rate between $24.00 - $26.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) plan with employer matching contribution up to 6%.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 03/20/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.