Implementation coordinator • westminster co
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The average salary range is between $ 48,750 and $ 85,000 year , with the average salary hovering around $ 57,676 year .
Responsibilities
Client & Relationship Management
Own our largest, most complex, and most demanding accounts as technical and delivery lead, carrying a significant share of hands-on build work while managing the client relationship end-to-end
Serve as the first line of client escalation across the services portfolio, resolving issues independently and escalating to the manager when appropriate
Navigate difficult conversations and high-pressure situations with professionalism, keeping clients confident and projects on track
Project & Delivery Management
Project manage all new application builds end-to-end, coordinating resources, timelines, dependencies, and communication from kickoff through go-live
Manage delivery for select large or complex existing accounts, ensuring work stays aligned to client commitments
Establish and maintain consistent delivery standards, documentation, and handoff processes, holding a high bar for quality and accuracy at every stage
Take ownership of recurring delivery and coordination work across the team
Planning & Support
Support capacity forecasting, resource allocation, and utilization planning in partnership with the Implementation Manager
Coordinate across time zones to support global clients and align internal and client-side stakeholders
Contribute to operational and process improvements within the implementation function
Requirements
5+ years of experience managing large, complex, and difficult accounts, with a track record of retaining and growing relationships under pressure
Possesses the technical depth to serve as lead implementation engineer on any account and contribute hands-on as needed, including strong data modeling and relational database expertise, a consultative approach to scoping and problem definition, and demonstrated SaaS application experience
Relentlessly detail-oriented, organized, and diligent you treat precision as non-negotiable, follow through on every commitment, and never let things slip through the cracks
Strong project management skills, with the ability to run multiple concurrent builds and competing priorities without dropping threads
Proven ability to coordinate across time zones and work with globally distributed clients and teams
Excellent written and verbal communication, including the ability to handle escalations and difficult client conversations with composure
A self-starter who operates with autonomy and sound judgment, knowing when to resolve independently and when to escalate
Some travel may be required
Benefits
Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance
Retirement savings plan with employer match
Paid Holidays
Downtown Denver office with paid parking and gym
Paid Parental Leave
Hybrid work environment
