Implementation manager serp_jobs.h1.location_city

Enterprise Implementation Manager

As an Enterprise Implementation Manager, you will be a strategic partner to our largest and most complex customers. You'll guide senior living organizations through the successful adoption of the August platformoften spanning multiple modules including Billing, Clinical, and Operations. You'll play a vital role in scaling our implementation practice and ensuring that each customer realizes meaningful value from day one.

Key responsibilities include :

• Leading full-cycle implementations of the August platform for enterprise customersfrom initial scoping and stakeholder alignment through configuration, training, and post-launch support
• Serving as the main point of communication for enterprise customers, ensuring clear alignment between stakeholders and August teams across every product and every phase of implementation
• Orchestrating ongoing product-specific rollouts, coordinating across functional teams to support phased launches across multiple sites or departments
• Developing and managing implementation project plans that address the unique operational, clinical, and technical needs of multi-site organizations
• Acting as a trusted advisor to C-suite leaders, department heads, and front-line staff, ensuring alignment across stakeholder groups and driving adoption at all levels
• Collaborating cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to shape our enterprise implementation strategy and deliver exceptional outcomes
• Identifying and mitigating risks early, using strong project management and communication skills to keep timelines and goals on track
• Facilitating data migrations, integrations, and custom configurations where needed, working closely with technical teams to ensure seamless deployments
• Delivering engaging training sessions tailored to both corporate and community-based roles, enabling confident use of the platform
• Standardizing and scaling processes, playbooks, and documentation to support efficient, repeatable enterprise rollouts

The ideal candidate will have :

Our team brings together deep expertise in technology, healthcare, and company-building. We've led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.

Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.

We offer market competitive compensation based on experience and ability, including significant equity option grants. Other benefits include excellent health, dental, vision coverage, 401K, One Medical, Talkspace, HealthAdvocate, Teladoc memberships.