Implementation manager Jobs in Richmond, CA

Fitness Manager

The Fitness Manager is responsible for leading, developing, and overseeing all fitness programming and operations at the Club, delivering a high-quality, inclusive wellness experience for members of all ages and ability levels. This role provides day-to-day leadership for personal trainers and group fitness instructors, ensures consistency and excellence in programming, and serves as a visible ambassador for the Club's fitness culture. The Fitness Manager is accountable for program quality, staff performance, member satisfaction, and department revenue growth. By balancing hands-on leadership with strategic oversight, this position supports the Club's commitment to wellness, hospitality, and personalized service while driving participation and financial performance.

Essential Duties and Responsibilities

Program Leadership & Development

• Develop, manage, and evolve a comprehensive fitness program serving a wide range of member interests and ability levels.
• Oversee offerings across multiple disciplines including strength training, group fitness, yoga, spin, Pilates, dance fitness, HIIT, somatics, and specialty programs.
• Partner with the Director of Club Operations and Club General Manager to design and launch new programs, events, and seasonal initiatives.
• Ensure all fitness programming aligns with Club standards, brand positioning, and member expectations.
• Monitor industry trends and best practices to keep offerings current and competitive.

Staff Management & Scheduling

• Recruit, supervise, mentor, and support personal trainers and group fitness instructors.
• Manage instructor scheduling, payroll submissions, and class coverage to ensure consistent service levels.
• Serve as the primary point of contact for personal training inquiries, matching members with appropriate trainers based on goals and experience.
• Provide ongoing coaching and performance feedback to support professional development and accountability.
• Model professionalism, technical expertise, and service standards at all times.

Member Experience & Engagement

• Maintain a visible and approachable presence in fitness spaces and at Club events.
• Serve as the primary resource for member questions, recommendations, and fitness related concerns.
• Address and resolve feedback related to programming, instructor coverage, and scheduling.
• Oversee execution of the Safe Lifter program, providing guidance and stepping in to deliver sessions only when necessary.
• Foster an inclusive, welcoming environment rooted in encouragement, safety, and personalization.

Operations & Technology

• Manage Technogym scheduling software, ensuring accuracy of schedules, instructor assignments, and program information.
• Monitor facility conditions and equipment performance; recommend replacements or upgrades with approval from the Club General Manager.
• Act as the primary liaison with the Club's equipment maintenance vendor (Club Care), ensuring preventative maintenance, service documentation, and equipment uptime.
• Review Club Care invoices for accuracy prior to submission for final approval.
• Support clean, organized, and well-maintained fitness spaces in partnership with Operations and Engineering teams.

Revenue Growth & Performance Management

• Utilize historical data, participation trends, and member feedback to drive personal training and group fitness revenue growth.
• Partner with Club leadership to establish performance benchmarks, utilization goals, and financial targets.
• Track participation, instructor performance, and member satisfaction, adjusting programming as needed to optimize results.
• Balance personal training delivery with leadership responsibilities to ensure sustainable department performance.

Qualifications and Skills

• Strong knowledge of fitness programming across multiple modalities.
• Proven leadership and mentorship capability.
• Excellent communication skills with diverse age groups and fitness levels.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling and management software (Technogym preferred).
• Member-focused, approachable, and service-oriented.
• Minimum five years of fitness or wellness management experience.
• Nationally recognized fitness certifications (NASM, ACE, ACSM, or equivalent) preferred.
• CPR/AED certification preferred or willingness to obtain.
• Demonstrated success driving engagement, utilization, and revenue growth.

Benefits

HEI Hotels and Resorts offers a comprehensive benefits package designed to support your physical, mental, and financial well-being, including medical, dental, vision, 401(k) with company match, paid time off, and hotel room discounts. Eligibility and specific offerings may vary by position and location.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.