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Implementation manager • usa

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Implementation Manager

LoopChicago, IL, United States
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Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers.Bad data and inefficient workflows create friction that limits working capital and raises costs for ...[internal_linking.show_more]

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Implementation Manager

Switchboard HiringDallas, TX, US
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Switchboard Hiring is looking for an.We're looking for someone who loves being close to both the product.This role sits at the moment that matters most: right after the sale! If you’re the type per...[internal_linking.show_more]

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Implementation Manager

Dat Services IncSeattle, WA, United States
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SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years.We continue to transform the industry year over year, by deploying a su...[internal_linking.show_more]

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Implementation Manager

BELFRYNew York, NY, United States
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Belfry is a venture-backed, seed-stage software company based out of NYC on a mission to make our lives safer with the most modern operating system for security guard services companies.Security se...[internal_linking.show_more]

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Implementation Manager

FOLD HEALTHCalifornia, CA, us
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US Remote (East Coast preferred).Fold Health is hiring an Implementation Manager to own enterprise go-lives for value-based care organizations.You will manage the full implementation lifecycle for ...[internal_linking.show_more]

Implementation Manager

RedMane TechnologyChicago, IL, United States
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Implementation Manager - Chicago.RedMane Technology LLC is an application software consulting and systems integration company based in Chicago.We deliver software solutions for our clients througho...[internal_linking.show_more]

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Implementation Manager

Augment Technologies IncChicago, IL, United States
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We are a team of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world: logistics.Our miss...[internal_linking.show_more]

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Implementation Manager

FiservOmaha, NE, United States
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Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.We connect financial insti...[internal_linking.show_more]

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Implementation Manager

Cornerstone Capital BankUnited States
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Cornerstone is looking for an Implementation Manager with a Mortgage origination background to oversee all aspects of projects and post-project implementation support.This person will be accountabl...[internal_linking.show_more]

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Implementation Manager

JLLSan Francisco, CA, United States
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JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are...[internal_linking.show_more]

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Implementation Manager

Onsetto, IncMinneapolis, Minnesota, United States
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Onsetto helps financial institutions become the easiest bank to switch to.Our platform simplifies how businesses move their operating accounts – accelerating deposit movement and transitioning crit...[internal_linking.show_more]

Implementation Manager

FundAppsNew York, US
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The Client Services team at FundApps is made up of 23 people with roles in Implementation, Client Success and Client Experience (CX).Teams are based in our offices in London, New York and Singapore...[internal_linking.show_more]

Implementation Manager

LancesoftChattanooga, TN, US
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Contract Role | Implementation Manager in Chattanooga TN.Pay Range: $70 - 88/hour on w2.Position provides direction and oversight for Maintenance, Outage, and or Projects personnel to drive standar...[internal_linking.show_more]

Implementation Manager

Insight GlobalKing of Prussia, PA, United States
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One of our large healthcare software clients is looking to hire an Implementation Manager who will provide project management expertise and oversight of large software implementations of the Claim ...[internal_linking.show_more]

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Implementation Manager

Rhino Labs Inc.New York, NY, United States
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Rhino + Jetty is making housing more affordable and accessible for millions of renters each year.We're the market-leading rental housing platform building simpler, more accessible ways for people t...[internal_linking.show_more]

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Implementation Manager

Welkin Health, Inc.San Francisco, CA, US
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Welkin Health is looking for an Implementation Manager to work closely with our Sales, Product, and Engineering teams to support the entire customer journey from the early sales cycle through Go Li...[internal_linking.show_more]

Implementation Manager

FinitCincinnati, OH, United States
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Implementation ManagerThis position will involve ownership of the day-to-day execution of complex, large scale Corporate Performance Management (CPM) implementations.Implementation Managers will se...[internal_linking.show_more]

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Implementation Manager

UptickDenver
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We’re looking for a systematic and experienced Implementation Manager for SMB and Enterprise clients who is based in the US, reporting into the Implementation Lead, NA.This role will assist clients...[internal_linking.show_more]

Implementation Manager

RIVET WorkDetroit, Michigan, United States
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High-Touch Customer Success | Building the Future of Construction | Hybrid in Detroit.RIVET is how construction labor gets to work.RIVET's software platform transforms the way contractors manage, p...[internal_linking.show_more]

Implementation Manager

Implementation Manager

LoopChicago, IL, United States
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  • [job_card.full_time]
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About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

We are looking for an Implementation Manager to collaborate across Sales, Pre-Sales, Engineering and Customer Success to help provide clients with a seamless onboarding experience. The Implementation Manager is responsible for deep discovery of client needs to configure Loop's system and project managing each implementation through post-launch hypercare to ensure internal and external timelines are met. The Implementation Manager partners with operations and engineering to ensure the configured end product accurately addresses client needs and is appropriately supported by operations for ongoing servicing. The Implementation Manager will support client implementations both onsite and virtually in order to provide product and operations expertise to configure the client's instance to support their needs while suggesting best practices that may require change management.

Key Responsibilities
  • Facilitate project management for solution scoping and implementations, including, but not limited to:
    • Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Collaborate closely with the sales team to understand client needs and requirements.
    • Leading kick-off calls - remote (sometimes on-site) sessions providing an overview of Loop's solution
    • Develop and execute comprehensive implementation plans for each client, including timelines, milestones, and deliverables. Coordinating with cross-functional teams to ensure all implementation aspects are completed on time.
    • Work directly with Loop's technical architect to scope use cases for Loop's product & roadmap.
    • Weekly status meetings - client calls to review progress, obstacles, upcoming tasks, etc.
    • Identifying and consulting with clients on business process transformation, optimization, and best-practice initiatives, testing, training, managing go-live, hyper-care, and system cutovers
    • Post-implementation handoff - ensure the implementation is a success, before transitioning the account to our customer success team
  • Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
  • Owns functional requirements that must be clearly documented, are comprehensive, and easily trackable. Must have relevant experience to lead detailed discovery sessions on business and technical requirements.
ExperiencedRequired
  • 3-5 years of customer-facing experience in one or more of the following:
    • Supply chain/logistics technology integrations, or
    • Project/Account Management, in the logistics or transportation industry
  • 3+ years of direct involvement in the Transportation, Logistics, Brokerage and/or Supply Chain Industries
  • Ability to lead large groups of people to meet critical goals
  • Ability to proactively identify and communicate risks and opportunities
  • Ability to lead process mapping, whiteboard sessions on workflows for implementations, create internal & external user facing documentation for workflows and standard operating procedures
  • Ability to adapt quickly to changing needs/timelines
  • Proven presentation or training experience
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders
  • Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment
  • Proficiency in project management tools and software
  • Ability to travel up to 20%
  • This is a hybrid role based in Chicago with the expectation of being in the office three days a week
Benefits & Perks
  • Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
  • Commuter & Flex Spending benefits
  • 401k plan
  • Unlimited PTO
  • Generous professional development budget to feed your curiosity
  • Physical and Mental fitness monthly subsidy for yoga, meditation, gym, or ski membership