Mail processing h1.location_city

JOB SUMMARY

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Respond to customer inquiries to Electrical Now by phone, email or through other means

· Manage sale opportunities for all product lines; perform all sales tasks necessary to turn opportunities into billable sales

· Source products for manufacturers not currently supplied by company (new products)

· Negotiate best purchase price for manufacturers not regularly supplied by company (new products)

· Check inventory and fulfill order out of inventory if possible

· Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner

· Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means

· Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary

· Meet minimum daily standards for quotes and other sales output expectations

· Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers

· Interact with all departments to effectively meet customer commitments

· Perform product and price maintenance in business systems; Build new part numbers as needed; maintain product sourcing database

· Assist in business system database cleanup and ongoing maintenance

· Pro-actively develop new business through outgoing customer calls and other means

May be modified from time to time. Other duties, tasks and work may be assigned

METRICS - Quotes per day

• Quote: Order Ratio
• Outbound Calls
• Invoiced Dollars Generated
• Calls Taken

SUPERVISORY RESPONSIBILITIES

Not applicable. This position has no direct reports.

Required Skills

QUALIFICATIONS

· Must understand the sales cycle; ability to understand the company’s sales cycle

· Strong computer skills; ability to learn and understand computer systems used to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

· Strong Computer proficiency

· Proficiency using e-mail, the internet, Microsoft Office, and other computer tools

· Ability to multi-task

· Ability to work at fast pace

· Attention to detail

· Problem solving abilities

· Good communication skills

· Ability to sell

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Continuous sitting and repetitive hand motion
• Lifting requirements include occasional lifting of up to 25 pounds

Required Experience

EDUCATION & EXPERIENCE

High school or equivalent GED certification.

Previous sales experience in a related environment or a college degree in business or a related field of study preferred

CERTIFICATES, LICENSES, REGISTRATIONS

None required

QUALIFICATIONS

· Must understand the sales cycle; ability to understand the company’s sales cycle

· Strong computer skills; ability to learn and understand computer systems used to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

· Strong Computer proficiency

· Proficiency using e-mail, the internet, Microsoft Office, and other computer tools

· Ability to multi-task

· Ability to work at fast pace

· Attention to detail

· Problem solving abilities

· Good communication skills

· Ability to sell

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Continuous sitting and repetitive hand motion
• Lifting requirements include occasional lifting of up to 25 pounds