Mail processing • frisco tx
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The average salary range is between $ 29,129 and $ 42,203 year , with the average salary hovering around $ 33,150 year .
Job Description
SUMMARY
This position is responsible for providing exceptional customer service to bank customers as well as representatives at the Community Banks in regard to card issuance, card maintenance, and cardholder disputes.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Process and investigate debit card disputes in accordance with REG E and VISA regulations. Process dispute chargebacks and monitor chargeback reports. Daily card balancing and GL recons. Provide support to Community Banks for card-related requests and research via Salesforce cases and phone support. Perform card maintenance such as status changes, limit changes, VISA Account Updater changes, and travel notes. Assist with fraud block inquiries and removals. Process the card file to the vendor for card issuance via mail. Monitor and fulfill instant issue card stock orders for Community Banks. Assist the supervisor/manager with system tests that support system changes/updates.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Education and Work Experience
Technical/Functional Competencies
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by the supervisor to meet the ongoing needs of the organization.
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All Locations:
Durant-Corporate, Plano-Parkwood
