Operations analyst • hampton va
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The average salary range is between $ 54,501 and $ 110,285 year , with the average salary hovering around $ 72,099 year .
Responsible for regular application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel.
- Establishes and manages relationships with all appropriate client IT administrators and personnel.
- Establishes and maintains a thorough knowledge of the client's networking environment.
- Maintains up-to-date knowledge of all solutions deployed within the client's environment.
- Responsible for regular application administration for fleet management, output management and scanning software solutions.
- Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment.
- Alerts Canon team of potential impact to timeline immediately.
- Performs all technical support and issue resolution activities.
- Communicates chronic technology issues with Client, Canon Account Team.
- Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies.
Customer Service
- Applies core customer service excellence approaches consistently.
- Focuses on generating healthy customer service relationships representing Canon.
- Shares customer feedback with team consistently to broaden team knowledge of issues, capabilities, customer-specific needs and requirements.
- Contributes open issues to customer information database.
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory.
- Identifies opportunities to improve the customer experience with Canon.
- Respectfully shares customer opportunities for improvement with Canon teams as appropriate.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary).
- Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.
We are providing the anticipated base salary range for this role: $54,460.00 - $74,770.00.
Who We Are
What We Offer
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