Osp engineer [h1.location_city]

Job Posting

Objective of Role : Drive territory growth through providing advanced level technical support including on-site support, telephone support, product, quality, performance, and issue resolution.

Expectations : Technical aptitude and ability to learn and train in mechanical, electronics, computer systems, Wi-Fi networks, routers, and software systems. Highly motivated individual able to focus on reactive troubleshooting, proactive service solutions, and project management. Ability to build and develop relationships to drive sales.

Main Duties and Responsibilities :

• Provide training / technical teaching face to face or virtual to support capabilities of distribution sales and service organization
• Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support.
• Facilitate resolution of equipment and service performance complaints.
• Creatively develop proactive solutions / ideas to grow and develop sales in territory.
• Assist with implementation of product upgrade and retrofit programs.
• Provide required level of support for product rollouts, introductions, upgrades, and retrofits.
• Support AWTX training team with feedback to facilitate future versions of documentation and / or materials.
• Maintain and enhance the relationship with AWTX Platinum Distributors service organizations.
• Responsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans.
• Submit periodic regional sales outlook reports.
• Ability to relay complex technical concepts to be easily digestible to non-technical trainees.
• Manage travel and entertainment budget as required to grow sales in assigned territory.

Qualifications :

Physical Requirements / Working Conditions :

Company Benefits :

Best in Class Benefits : Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.

Affordable Medical, Dental, Vision Insurance

HSA / FSA with a company match

Income Protection Benefits

Industry Leading 401(k) plan

Paid Time Off

Parental Leave

Matching Gift and Volunteer Program

Opportunities to Get Involved and Give Back

Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential

ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need

Hiring Contingencies Employment at AWTX is contingent upon successful completion of background checks, drug screen and pre-hire assessments. This position will require a contractual non-compete which will be presented when a job offer is made. The non-compete, non-disclosure, and confidentiality policies of AWTX are non-negotiable.

Compensation Information :

Pay Range : $85,500 - $120,000 per year

ITW is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.