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Program administrator • lynn ma

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Contract Administrator

PEAK TECHNOLOGIESBoston, MA, United States
[job_card.full_time]

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organ...[internal_linking.show_more]

Workday Administrator

FlywireBoston, Massachusetts, United States
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We, at Flywire, are looking for an experienced Workday Administrator, ideally with a background in FinTech.Primarily you will be responsible for the overall health, configuration, and optimization ...[internal_linking.show_more]

Procurement Administrator

The First Church of Christ, ScientistBoston, MA, United States
[job_card.full_time]

Location: Headquarters, Boston, MA.Department: Treasurer's Office.The Procurement Administrator is responsible for assisting client departments in navigating relevant Procurement Policies in purcha...[internal_linking.show_more]

Payroll Administrator

JPNDC Jamaica Plain Neighborhood Development CorporationBoston, MA, USA
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Jamaica Plain Neighborhood Development Corporation (JPNDC) is a community development corporation anchored in 48 years of community organizing and resident leadership.We seek to transform the lives...[internal_linking.show_more]

Program Manager

AECOMBoston, Massachusetts, United States
[job_card.full_time]

Responsibilities include but are not limited to:.Oversee program related activities for smaller programs or a defined part of a larger program, in support of the overall Program Manager.Provide tec...[internal_linking.show_more]

Linux System Administrator

The Computer Merchant, LTD.Boston, MA, US
[job_card.full_time]

JOB TITLE:Linux Systems Administrator JOB LOCATION: Boston, MA WAGE RANGE*: 70 - 73/ hour Must be w2 JOB NUMBER: 37151981 REQUIRED EXPERIENCE: 10+ years of experience as a Linux system administrato...[internal_linking.show_more]

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Front Desk Administrator

Beacon HillBoston, MA, US
[job_card.full_time]

A full-service law firm is seeking a Front Desk Administrator for a temp-to-hire opportunity supporting a busy Boston office.This role pays $35/hour, runs Monday-Friday, 9:00 AM-5:00 PM, and is 100...[internal_linking.show_more]

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contract administrator

AkeliusBoston, MA, US
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Are you looking for career opportunities within a global growing real estate company? 1 Then you might be our next contract administrator.Join us and be a part of our journey.We are looking for an ...[internal_linking.show_more]

Contracts Administrator

Vision Government SolutionBoston, MA, United States
[job_card.full_time]

The Contracts Administrator is responsible for owning the full lifecycle of customer, vendor, and partner contracts across the organization.This role serves as the central point of accountability f...[internal_linking.show_more]

Talend Administrator

Sysmind LLCBoston, MA, United States
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Table" style="width:1080.Table" style="width:1080.Request-ID: <...[internal_linking.show_more]

Program Assistant

Action for Boston Community DevelopmentBoston, MA, US
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Head Start & Children’s Services department.This position works closely with other members of the Head Start leadership team to ensure the delivery of high-quality services to children and families...[internal_linking.show_more]

Appeals Administrator I

Massachusetts Trial CourtBoston, Massachusetts, United States
[job_card.full_time]

Departmental Mission Statement:.The Massachusetts Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient mann...[internal_linking.show_more]

Operations Administrator

SDL Search PartnersBoston, MA, United States
[job_card.full_time]

A global consulting firm based in Boston is looking to add an Operations Administrator, Data to its team.This role will be part of a four-person team and report to a Manager who loves to mentor peo...[internal_linking.show_more]

Fellowship Program Administrator

1200 The General Hospital CorporationMA,Boston
[job_card.full_time]

Site: The General Hospital Corporation.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to a...[internal_linking.show_more]

Estate Administrator

JobotBoston, Massachusetts, US
[job_card.full_time]

Estate Administrator Needed for Mid-Size Law Firm Located in the Financial District! 5+ Years Experience Required! Flexible Work Environment! Great Benefits! This Jobot Job is hosted by: Monica Fel...[internal_linking.show_more]

Contracts Administrator

Vision Government Solutions IncBoston, MA, US
[job_card.full_time]
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Contracts Administrator Position Overview The Contracts Administrator is responsible for owning the full lifecycle of customer, vendor, and partner contracts across the organization.This role serve...[internal_linking.show_more]

Lease Administrator

Avison YoungBoston, MA, United States
[job_card.full_time]

Lease Administration Associate.As a Lease Administration Associate at Avison Young, you will support the day-to-day administration of commercial lease agreements within our Occupier Services Lease ...[internal_linking.show_more]

Contract Administrator

Publicis Re:Sources GlobalBoston
[job_card.full_time]

Publicis Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group.Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has...[internal_linking.show_more]

Property Administrator

First Hartford Realty CorporationSomerville, MA, US
[job_card.full_time]

Property Administrator – Residential Property Management .We are seeking a reliable, detail-oriented Property Administrator.As our Property Administrator you will play a key role in ensuring the sm...[internal_linking.show_more]

Contract Administrator

Contract Administrator

PEAK TECHNOLOGIESBoston, MA, United States
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  • [job_card.full_time]
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Job Title

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Job Summary & Scope

Work closely with the Sales Team, Sales Administration Team, and directly with customers to provide detailed hardware service contract (non-government) renewal management and administrative support, resulting in increased customer service, customer satisfaction, and excellent customer experiences.

Key Accountabilities

  • Provide responsive customer service while administrating sales support.
  • Be a problem solver. Provide recommendations and options to help solve problems.
  • Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
  • Demonstrate knowledge of company's products and services. (Training will be provided.)
  • Provide input to develop a system to manage new and existing maintenance contracts.
  • Aid in documenting contracts and inclusion of entitlement information for quotes on renewals.
  • Assist with communication to customers on serial number contract status.
  • Assist with commercial outreach and notification for maintenance contract renewals.
  • Monitor manufacturers' web portals for renewals and new contract information.
  • Assist in research and defining appropriate action for specific serial number (internal contract v OEM contract).
  • Assist in administration estimate for contract renewals and assist in managing pricing currently in place.
  • Review and reconcile contract vs. customer serial number inventory; determine outliers and investigate discrepancies.
  • Assist in administration of Managed Services contracts (both internally and with partners).
  • Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts.
  • Stay informed on new products from sales and technical staff.
  • Respond to Customer Inquiries:
    • Repair status (provide tracking # and timeline for delivery).
    • RMAs and repair requests.
    • Requests for technical support and case number generation.

Education + Experience + Key Traits

  • Bachelor's degree desired but sales/maintenance contract support experience in lieu of degree will be considered.
  • Minimum of 3 years' experience in a customer support environment is preferred.
  • Proficient computer skills including Microsoft Office - Outlook, Word and most importantly, Excel.
  • Experience in NetSuite, ERMA, OEM repair sites, distributor contract management sites, and WMS software applications preferred.
  • High-level of communication skills - ability to communicate effectively via phone and email by utilizing active listening skills.

Typical Performance Targets

  • Service Delivery: Sustained, measured excellence in project & process delivery
  • Cost To Serve: Sustained, measured excellence in delivery efficiency with expected continuous improvement
  • Innovation: Step changed delivery in safety, quality, and/or cost

Language Skills

  • Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

Supervision

  • Role does not involve supervision of direct reports

Decision Making + Reasoning

  • Able to take accountability and responsibility for business target delivery and decision making

Physical Requirements

Activity - Amount of Time

None - Under 1/3 - 1/3 to 2/3 - Over 2/3

Stand - X

Walk - X

Sit - X

Use hands to finger, handle, or feel - X

Reach with hands and arms - X

Climb or balance - X

Stoop, kneel, crouch, or crawl - X

Talk or hear - X

Lift Up to 25lbs - X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.