Program assistant Jobs in Daly City, CA

If you are interested in this position, please apply on Twitch's Career site

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

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About the Role

Twitch is a globally renowned brand with a dedicated following across the world. Localization is at the heart of our mission to connect creators with their communities on a global scale.



We're looking for a Localization Program Manager to own the operational core of our localization program — vendor coordination, content workflows, quality processes, and launch execution across 29 languages. You'll join a lean team of senior professionals who operate as strategic partners to Product and Engineering and focus on bringing global users a native experience. Strong performers can take on increasing scope over time.

You can work from San Francisco, CA; Irvine, CA; Seattle, WA.

You Will

- Manage end-to-end localization into 29 languages, including launches that require creative asset localization, terminology building and testing
- Monitor continuous localization operations while identifying and implementing opportunities for improvement.
- Run and evolve localization quality processes: coordinate testing, build LQA workflows and propose improvements based on data.
- Monitor and improve translation quality output by developing and maintaining linguistic assets
- Influence upstream content operations for seamless, context-rich translations.
- Build localization metrics reports (turnaround, quality scores, cost per word)

Perks
* Medical, Dental, Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Flexible PTO
* Amazon Employee Discount

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 5+ years of localization project/program management experience
- Experience with enterprise localization tools, translation management platforms (Smartling, memoQ, Phrase or similar), and developing and maintaining linguistic assets and workflows
- Excellent verbal, written, and interpersonal communication
- Native speaker of one additional language

PREFERRED QUALIFICATIONS

- An analytical mindset, with the ability to visualize data, connect the dots, and turn localization insights into decisions that drive business and tooling outcomes.
- Native French, German, Chinese or Japanese preferred
- Experience designing and implementing scalable localization processes and technical automation
- Track record of building localization programs from scratch or through transformation
- Experience evaluating MT/LLM quality in production workflows
- Solid understanding of localization metrics and data manipulation

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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