Program coordinator Jobs in Los Angeles, CA

Loyalty Program Coordinator

Palisociety is a society of unique hotels and residences Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Cond Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

Palisociety is seeking a detail-oriented and guest-focused Loyalty Program Coordinator to manage all aspects of the Marriott Bonvoy loyalty program across multiple properties in our portfolio. As independent hotels affiliated with Marriott Bonvoy through the Design Hotels platform, our properties offer Bonvoy members the ability to earn points during their stay. This role is the central point of contact for Bonvoy-related reservations, point redemptions, member benefits, VIP handling, and guest communication, ensuring a seamless and elevated experience for loyalty members while maintaining brand and program compliance.

This is a multi-property role requiring coordination across teams, systems, and locations, with a strong emphasis on accuracy, guest satisfaction, and adherence to Marriott Bonvoy program standards.

The tasks include:

• Serve as the SME on Marriott Bonvoy program rules and benefits for Design Hotels-affiliated properties
• Monitor point-earning accuracy and resolve missing credit requests with Marriott support
• Track and communicate program updates and policy changes to property teams
• Manage Bonvoy reservations, redemptions, and elite benefit application, auditing for accuracy prior to arrival
• Identify and flag VIP and elite-tier guests' pre-arrival, coordinating personalized amenities and proactively resolving service issues
• Partner with front office and reservations teams to ensure bookings are correctly flagged, tracked, and fulfilled
• Respond to and serve as the escalation point for Bonvoy-related guest inquiries and concerns
• Communicate proactively with guests regarding stays, benefits, and program eligibility
• Manage guest cases through the GXP platform with timely, accurate documentation
• Act as liaison between individual properties and corporate/regional operations
• Maintain tracking systems and prepare regular performance reports for the Senior Regional Director of Operations
• Support training efforts so property teams understand Bonvoy program standards

What we're looking for:

Required

• 2+ years of experience in hotel operations, reservations, front office, or guest services, ideally within a multi-property or branded environment.
• Direct experience working with Marriott Bonvoy program administration, point reconciliation, or elite member services and working knowledge of Marriott Bonvoy program and hotel PMS/reservation platforms.
• Excellent written and verbal communication, strong organization, and attention to detail managing multiple properties and priorities.
• Problem-solving, cross-functional collaboration, and a guest-centric, service-recovery mindset, with discretion handling VIP information and adaptability across property cultures
• Ability to work independently while collaborating with remote and on-property teams
• Hybrid position (Remote and at Corporate office) supporting multiple Palisociety properties, requiring occasional travel and reliable internet/a dedicated home workspace

Preferred

• Experience supporting a multi-property or regional operations structure
• Familiarity with boutique, lifestyle, or independent hospitality brands

Physical

• Ability to stand for long periods of time and lift up to 25 lbs.

What's in it for you:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).