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Support engineer [h1.location_city]

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Support engineer • springfield ma

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  • [promoted]
Support Engineer III

Support Engineer III

LivePersonSpringfield, MA, United States
[job_card.full_time]
LivePerson (NASDAQ : LPSN) is a leader in trusted enterprise conversational AI and digital transformation.The world's leading brands use our award-winning Conversational Cloud platform to connect wi...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
F-35 Aircraft Field Support Engineer Staff (Barnes ANGB, MA)

F-35 Aircraft Field Support Engineer Staff (Barnes ANGB, MA)

Massachusetts StaffingWestfield, MA, United States
[job_card.full_time]
Aircraft Field Service Engineer.Join the Lockheed Martin Aeronautics Company as an Aircraft Field Service Engineer (FSE) on our Aeronautics Field Sustainment team! This position will support the Ba...[show_more][last_updated.last_updated_variable_days]
Program Support Coordinator

Program Support Coordinator

Revitalize CDCSpringfield, MA, US
[job_card.full_time]
Position : Program Support Coordinator.Location : 240 Cadwell Drive, Springfield, MA 01104.Reports to : Neighborhood Sustainability Department. Million into Western Massachusetts.In the past year, Revi...[show_more][last_updated.last_updated_30]
  • [promoted]
F-35 Aircraft Field Support Engineer Staff (Barnes ANGB, MA)

F-35 Aircraft Field Support Engineer Staff (Barnes ANGB, MA)

ClearanceJobsWestfield, MA, United States
[job_card.full_time]
Aircraft Field Service Engineer (FSE).Join the Lockheed Martin Aeronautics Company as an Aircraft Field Service Engineer (FSE) on our Aeronautics Field Sustainment team! This position will support ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Individual Support Specialist

Individual Support Specialist

ServiceNetWest Springfield, MA, US
[job_card.full_time] +1
Individual Support Specialist 1 Community Companion.Days and hours vary based on the individual served.ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusia...[show_more][last_updated.last_updated_30]
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Store Support

Store Support

Home Depot (Retail)Wilbraham, MA, US
[job_card.full_time]
Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...[show_more][last_updated.last_updated_30]
Store Support

Store Support

The Home DepotWest Springfield, MA, United States
[job_card.full_time]
Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...[show_more][last_updated.last_updated_variable_days]
Retail Support Specialist

Retail Support Specialist

DSI SystemsWest Springfield, MA, US
[job_card.full_time]
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout f...[show_more][last_updated.last_updated_variable_days]
Store Support

Store Support

Home DepotWestfield, MA, United States
[job_card.full_time]
Job Description : Position Purpose : Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment exp...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Human Resources Support

Human Resources Support

Springfield Public Schools (Missouri)Springfield, MA, United States
[job_card.full_time]
Provides Primary Support To The Human Resources Department.Works with the HR Administrators and the HR Analysts in support of all HR functions, projects, district initiatives, HR projects and HR go...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Subscriber Support Representative

Subscriber Support Representative

The Harold Grinspoon FoundationAgawam, Massachusetts, USA
[job_card.full_time]
The Harold Grinspoon Foundation (HGF) located in Agawam MA is looking for a Subscriber Support Representative to provide general support for the Foundations flagship program PJ Library which sends ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
F-35 Aircraft Field Support Engineer Staff (Barnes ANGB, MA)

F-35 Aircraft Field Support Engineer Staff (Barnes ANGB, MA)

Lockheed Martin CorporationWestfield, MA, United States
[job_card.full_time]
Join the Lockheed Martin Aeronautics Company as an Aircraft Field Service Engineer (FSE) on our Aeronautics Field Sustainment team! This position will support the Barnes Air National Guard Base(ANG...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Direct Support Professional

Direct Support Professional

The May Institute IncWest Springfield, MA, US
[job_card.full_time]
Direct Support Professional (DSP) - Adult's Residential Program.Evening, and Overnight Shifts Available.Make a meaningful difference in the lives of adults (ages 22+) with Autism and developmental ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Direct Support Professional

Direct Support Professional

Guidewire IncChicopee, MA, US
[job_card.full_time] +1
Guidewire Inc is seeking Direct Support Professionals to join our dynamic team of caring and compassionate employees.We are a Non-Profit Human Service Agency supporting people with disabilities in ...[show_more][last_updated.last_updated_30]
  • [promoted]
Human Resources Support

Human Resources Support

Springfield Empowerment Zone PartnershipSpringfield, MA, United States
[job_card.full_time]
Springfield Empowerment Zone Partnership.Provides primary support to the Human Resources Department.Works with HR Administrators and HR Analysts in support of all HR functions, projects, and distri...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
  • [new]
Human Resources Support

Human Resources Support

Springfield Public Schools - MASpringfield, MA, United States
[job_card.full_time]
Provides primary support to the Human Resources Department.Works with the HR Administrators and the HR Analysts in support of all HR functions, projects, district initiatives, HR projects and HR go...[show_more][last_updated.last_updated_variable_hours]
  • [promoted]
IT Support Engineer - End User Support

IT Support Engineer - End User Support

Element Materials TechnologyEnfield, CT, United States
[job_card.full_time]
IT Support Engineer - End User Support.Job Locations US-CT-Enfield ID 2025-18038 .Element has an opportunity f...[show_more][last_updated.last_updated_variable_days]
Kitchen Support Specialist

Kitchen Support Specialist

Boy & Girls Club of ChicopeeChicopee, MA, US
[job_card.part_time]
Boys & Girls Club of Chicopee.Part-Time Kitchen Support Specialist.Nutrition Coordinator in Nutrition programs and initiatives. Do you love working with and supporting kids and teens? Are you lo...[show_more][last_updated.last_updated_30]
  • [promoted]
Concierge Support Specialist

Concierge Support Specialist

HireBoostSpringfield, MA, US
[job_card.full_time]
This client is a global leader in brain health and integrative medicine, headquartered in Park City, Utah.Their holistic approach and advanced protocols support real transformationfor patients and ...[show_more][last_updated.last_updated_30]
Support Engineer III

Support Engineer III

LivePersonSpringfield, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Support Engineer III

LivePerson (NASDAQ : LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Are you an experienced technical expert ready to take on a Tier 3 Subject Matter Expert (SME) role focusing on Conversational AI? We are seeking a highly skilled and resilient individual to serve as the senior technical focal point for our customers, resolving the most complex and deep-level technical issues within strict SLAs.

You will work APAC hours (3 : 30am - 12 : 30pm IST), leveraging your 7+ years of experience with SQL, code (Java / JavaScript / HTML), and SaaS / Cloud infrastructure to troubleshoot our platform end-to-end. Beyond technical resolution, you will act as a critical liaison between the customer, R&D, and Product teams, mentoring global team members, and driving systemic process improvements. If you thrive in a fast-paced, data-driven environment, see failure as fuel for growth, and are ready to be the definitive technical authority for our platform, apply now!

Key Responsibilities

  • Work during APAC hours 3 : 30 AM- 12 : 30 PM IST (including breaks)
  • Be the senior technical focal point for customer issues.
  • Own and work on assigned cases and are responsible for resolving issues raised within SLAs.
  • Interact with LivePerson's customers while acting as the support liaison between the customer, Product Management, R&D, and various Business units to solve the issues at hand.
  • Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.
  • Analyze recurring issues and put processes and requirements for tools to better support our customers.
  • Mentor and educate global team members in order to improve team performance.
  • This position might require travelling, overtime, and on-call duty 24 / 7.

Your Qualifications Are

  • 7+ years of related experience.
  • Can read and understand Java / JavaScript / HTML code
  • Proficiency with Structured Query Language (SQL).
  • Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues
  • Knowledge of web technologies and protocols.
  • Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end.
  • Excellent oral and written communication skills (fluent in English).
  • Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations.
  • Resilience to work in a stressful environment and comply with a tight timeline - Strong service orientation and interpersonal skills.
  • Experience working with cross-functional teams and motivating others for cooperation and action.
  • Ability to act as on-call for high-severity issues.
  • Comfortable in an ambiguous, ever-changing environment
  • Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies
  • Self-management skills and the ability to come up with new initiatives.
  • Basic understanding of object-oriented languages and server-side scripting.

    • Must Have Skills

  • Experience with relevant technologies that could include the following : - SaaS / Cloud Infrastructure. - Network and Web protocols. - Web and App Servers. - Big data, analytics and event processing technologies. - Security and authorisation principles.
  • Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc') and logging systems (Kibana, Splunk, etc').
  • Bachelor's degree in Information Science / Information Technology / Computer Science / Engineering / Mathematics.

    • Benefits

  • Personal time off 15 days - Casual (5) days & Care Days (5)
  • Medical Insurance : 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
  • Group Personal Accident : 3x of the employee's Gross Salary
  • Group Term Life : 3x of the employee's Gross Salary
  • Volunteering Days Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an "Ehrenamt", just let us know! We're here to help you create a meaningful impact.

    • Financial & Growth

  • Employee Stock Program (ESPP) : Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
  • Learning & Development : We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

    • Why You'll Love Working Here

    As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

    Belonging at LivePerson

    We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.

    Accessibility Commitment

    LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

    Important Candidate Notice

    The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

    Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

    LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com