Support engineer Jobs in Springfield, MA

Field Support Representative

DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.

Specific Responsibilities:

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed
• Ensure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.
• Manage all program logistics in coordination with DSI and AT&T.
• Ensure the timely completion of various administrative responsibilities.
• Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.
  

Additional Responsibilities:

• Adhere to supplier policies and procedures
• Visit a minimum of 5 stores a day
• Act as a role model within and outside supplier
• Maintains a positive and respectful attitude
• Consistently report to work on time and is prepared to perform duties of the position
• Manage all expenses effectively stay within budget
• Ensure the timely completion of various administrative responsibilities and other duties as assigned

Requirements

• 1–3 years of experience in field operations, retail support, or territory management
• Strong interpersonal and communication skills with a service-oriented mindset
• Highly organized and self-motivated, with the ability to manage a daily route independently
• Proficient in using mobile apps and reporting tools for field documentation
• Reliable transportation and flexibility to travel within the assigned territory
• Competitive spirit to drive goal achievement

Preferred Skills

• Experience in wireless, telecom, or consumer electronics retail environments
• Familiarity with field reporting platforms like Repsly or Salesforce
• Bilingual (Spanish/English) is a plus

Benefits

• Annual base salary of $65,000 PLUS bonus
• Paid Vacation and Sick Time
• 401k Plan
• Employee Profit Sharing Program
• Medical, Dental & Life Insurance
• Mileage Reimbursement
• AT&T Wireless Discount
• Ongoing Training and Development
• Potential for career growth - we prefer to promote from within!
  

Ready to Move Forward?

If you’re seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success — don’t wait! Apply now and start shaping your future with us.