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Technical engineer • boston ma

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Technical Support Engineer 2 - Boston

DatadogBoston, Massachusetts, USA
Full-time

Technical Support Engineer 2 - Boston.We are Datadog's in-house product experts.The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that exis...Show more

Technical Recruiter (Remote)

RM Staffing B.V.Waltham, AK, US
Remote
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services...Show more

Technical Recruiter

The CERES GroupBoston, MA, United States
Full-time

Asset Management Banking Consulting Financial Services Fintech Hedge Fund Professional Services Software Staffing Technology JO-2107-1347.Are you a technical recruiter that has experience supportin...Show more

Technical Writer

TradeJobsWorkForce02476 Arlington, MA, US
Full-time

Research, write, edit and proofread complex technical data.Create, maintain and update manuals, procedures, specifications and other documents.Create, maintain and update installation instructions,...Show more

 • Promoted

Technical Director

Global Arts LiveCambridge, MA, USA
Full-time
Quick Apply

The Production staff consists of a Director of Production, Technical Director, Lighting Supervisor, Audio Supervisor, and additional technical staff.The team will lead and manage the technical need...Show more

Technical Consultant (Salesforce)

Craftsman Technology Group LLCBoston, MA, US
Full-time
Quick Apply

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations.Our work spans community and economic development, community health, arts and historical institutions...Show more

Manager, Technical Accounting

CircleBoston, MA, United States
Full-time

Circle is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blo...Show more

Technical Support Engineer

LinearBBoston, MA, US
Full-time
Quick Apply

Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting a...Show more

Technical Recruiter

recruiterboomBoston, MA, United States
Full-time

Boston, Massachusetts, United States.We are looking for a Technical Recruiter to join our client's Talent Acquisition team.Technical Recruiter responsibilities include sourcing, screening and provi...Show more

Senior Technical Recruiter

ZooxBoston, MA, United States
Full-time

Zoox has embarked on a highly ambitious journey to develop a full-stack autonomous mobility solution that's optimized for the passenger experience.We have a proactive strategy that comprises protot...Show more

Zendesk Technical Lead

WillowTreeBoston, Massachusetts, United States
Full-time

Welcome to TELUS Digital where innovation drives impact at a global scale.As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunicatio...Show more

Technical Recruiter

Venturefizz Product Management CommunitySomerville, MA, United States
Full-time

Formlabs was started to make 3D printing much more accessible and easy to use for a range of professionals.Founded by 3 MIT graduates in 2011 in Boston, today, it is at over $200M revenue, 800 peop...Show more

Technical Recruiter

Seven AIBoston, MA, United States
Full-time

As a Technical Recruiter at 7AI, you will own full-cycle recruiting for Software, Machine Learning and Security Engineering roles.You won't just "fill roles"; you'll be a strategic partner to R&D l...Show more

Founding Technical Recruiter

Catalyst LabsBoston, MA, United States
Full-time

Boston, Massachusetts, United States Or refer someone.Our client has raised seventeen million dollars in funding and is building an innovative open source visual AI platform that allows anyone to c...Show more

Senior Technical Recruiter

Air Space IntelligenceBoston, MA, United States
Full-time

ASI's mission-critical technology powers decision-making across aviation, defense, energy, and other critical infrastructure domains.ASI is leading the way and pushing the boundaries of what's poss...Show more

Technical Architect

Tata Consultancy ServicesBoston, MA
Full-time

Exposure on Captial Market/Investment banking domain.Analytical skills with the ability to develop business and functional requirements.Experience in Investment Banking Domain expertise.Experience ...Show more

Technical Recruiter

AccordionBoston, MA, United States
Full-time

We are the better way to work in finance.As private equity's value creation partner, we sit at the heart of PEwhere sponsors and CFOs meet.Through financial consulting rooted in data, technology, a...Show more

Salesforce Technical Architect

HarbourVest Partners, LLCBoston
Full-time

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners...Show more

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Technical Support Engineer 2 - Boston

Technical Support Engineer 2 - Boston

DatadogBoston, Massachusetts, USA
30+ days ago
Job type
  • Full-time
Job description

Technical Support Engineer 2 - Boston

Boston, Massachusetts, USA

Technical Support Engineer 2

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

  • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
  • Reproduce technical issues and dive into Datadog’s 600+ integrations
  • Become demo certified and lead a three-pillar demo to customers
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3 - 5 days per week

Who You Are:

  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-MS4

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:$70,000—$95,000 USD