Technical program manager Jobs in Kansas City, MO

Underwriting Technical Manager

Are you a strategic, technically skilled underwriting professional who loves building high-performing processes, mentoring others, and shaping the future of underwriting operations? MEM Insurance is seeking a collaborative and forward-thinking Underwriting Technical Manager to join our team. In this role, you will blend deep underwriting subject-matter expertise with operational leadershipdesigning and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization. You'll lead critical initiatives, champion continuous improvement, and serve as a trusted partner to underwriting, IT, compliance, actuarial, and external stakeholders. If you're energized by improving processes, building technical excellence, and supporting a culture of innovation and inclusivity, we'd love to meet you.

Essential Duties & Responsibilities

• Lead MEM's Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs.
• Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations.
• Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance.
• Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues.
• Maintain underwriting guidelines, manuals, procedures, and authority statements.
• Provide leadership to the Underwriting System Support Staff, ensuring efficient day-to-day operations.
• Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work.
• Lead or support cross-functional projects that advance process and technology improvements.
• Identify emerging system or operational issues and collaborate with business partners to develop effective solutions.
• Serve as a high-level technical underwriting authority, evaluating and approving complex or high-value accounts within assigned authority.
• Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation.
• Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding.
• Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing.
• Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses.
• Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices.
• Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements.
• Serve as the primary underwriting contact for fronted policies, coordinating annual file reviews, meetings, and follow-up actions.
• Track placement of facultative reinsurance and support related reviews and documentation.
• Serve as backup for department business continuity and disaster recovery planning.
• Assist in developing and executing strategic objectives with long-term impact on underwriting performance.
• Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility.
• Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross-functional process improvements.
• Provide coaching and mentorship to underwriters and leaders on complex accounts and technical matters.
• Identify development opportunities to elevate technical acumen across the underwriting department.
• Create communication strategies that effectively share updates, changes, and outcomes with stakeholders.
• Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement.
• Lead MEM's responses to NCCI inspection reports.
• Provide analytical and administrative support for ad hoc reviews, research, and operational analysis.
• Lead special projects that enhance underwriting performance and operational excellence.

Qualifications

Education:

• Bachelor's degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience.

Designations:

• CPCU preferred.

Experience:

• 7+ years of Commercial Lines underwriting experience, including workers' compensation, with increasing responsibility.
• 12 years of leadership experience (formal or informal) preferred.

Company Culture and Values

At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other's growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.

Diversity Statement

MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.

Total Rewards Overview

• Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia.
• Annual Performance Based Bonus
• Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability.
• Wellness and Recognition Program: Employer-paid incentives for employees and spouses.
• Flexible Spending Account and Dependent Care options
• Health Savings Account: Generous employer contribution.
• Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.
• Employee Assistance Programs
• 401k Retirement Plan: Employer match and profit sharing.
• Adoption Assistance and Tuition Assistance

Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.