Technical writer [h1.location_city]

STATUS :

Non-exempt, full-time, 40 hours per week

DEPARTMENT : Central Operations

LOCATION : Fresno, CA

Job Summary and Scope of Responsibility

Research, develop, validate and maintain operational procedures. Analyze work processes, identify opportunities for continuous improvement, and develop strategies to optimize work efficiency.

Essential Functions

Create and maintain comprehensive policies, standard operating procedures and process guides for multi-departmental operational functions.

Plan and conduct meetings with subject matter experts and unit leaders to identify essential workflows, processes, policy requirements and system functions.

Evaluate existing business unit and operational processes, identify gaps, and recommend improvements that support strategic objectives.

Research policy and regulatory requirements that relate to operational procedures. Interview subject matter experts for clarification, as necessary.

Write procedures following approved format. Conduct desk audits to validate procedures and ensure they are current. Recommend updates, submit for approval and publish final procedures on SharePoint.

Create graphs and charts, and capture system screen shots that clarify procedural documentation.

Collaborate in the development, approval and implementation of new procedures that support business objectives and regulatory requirements. Act as a subject matter expert in process improvement and provide tactical input to shape operational best practices within the team.

Maintain SharePoint library of operational procedures.

Continuously ensure documents are updated, streamline, maintained and archived appropriately.

Design forms and convert to PDF format with fillable fields.

Maintain record of published documents and revision history.

Minimum Qualifications to Perform Essential Functions

Knowledge, Skills and Abilities :

Ability to manage multiple priorities and deadlines.

Ability to identify inefficiencies and root causes.

Ability to understand workflow automation and change management principles.

Professional demeanor and verbal communication skills.

Strong interpersonal and communication skills, with demonstrated experience engaging stakeholders.

Good judgement, decision making and problem-solving skills.

Effective business writing skills.

Aptitude for detail.

Ability to multi-task and respond quickly to changing priorities.

Excellent organizational and analytical skills.

Excellent English language skills, including grammar, vocabulary and sentence structure.

Proficiency with document / publication software including Microsoft Office, Adobe Photoshop, Illustrator, Adobe Professional.

Computer proficiency, including internet browsers and Microsoft Office Suite products.

Ability to perform essential job functions independently, under minimal supervision.

Proficiency at speaking, reading and writing English.

Experience and / or Education

Three years of experience in banking operations.

One year of technical writing experience with the ability to interpret and document complicated concepts and processes that are well organized, logical and concise.

Associates or Bachelor’s degree in English, Journalism, or Technology field, or equivalent training / experience, preferred.

Knowledge of bank operational practices, policies, regulatory requirements and objectives, preferred.

Excellent benefits package for eligible employees and their families. Competitive salary BOE in the range of $25.28 - $36.74 Hourly.

Equal Employment Opportunity Employer / Veterans / Disabled.

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