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Subrogation Processor

As a Subrogation Processor, you'll play a key role in facilitating the recovery process of a claim, which includes contacting outside parties to collect or pay subrogation demands and negotiate a final settlement. This position requires the candidate to work closely with our claims team, clients, and all related parties to obtain the necessary information to create subrogation recovery opportunities, coordinate the development of evidence to support subrogation recoveries, and pursue these recoveries in accordance with legal statutes, policy provisions, and client handling guidelines. You'll manage an inventory of subrogation claims ranging from coverage, auto, and property damage. Determining the best course of action for resolution, you'll work with attorneys, internal and external customers, and businesses.

This role is in-office on a hybrid schedule Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays.

The pay rate is $20.87 an hour in Phoenix. This role is also eligible for equity and benefits.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture.

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees.

What You Will Do

Conduct investigation to determine a claim's subrogation potential and pursue an appropriate recovery.

Prepare materials, documentation and in office mail handling on unsettled claims to communicate to all relevant parties inclusive of; claims professionals, clients, attorneys, collection agencies, and possible arbitration, if appropriate, for further legal action.

Negotiate settlements with responsible parties. If a settlement can't be reached, directs legal action or arbitration versus potentially responsible parties.

Maintain an active diary to ensure all claims are aggressively pursued.

Actively contribute to continuous improvement in Turo's processes for claims handling, strive to make Turo's organization a leader in customer service and cost management.

Be an active contributor to Turo's claims department and a revolutionary culture pioneer.

Meet KPIs for customer satisfaction, financial performance, and employee satisfaction.

Perform all subrogation record keeping by maintaining a current status in documents and notes.

Your Profile

2+ years of claims experience preferred.

Work experience includes:

• Claims handling or collections
• Fast-paced and changing environment
• Multitasking and time management skills
• Effective verbal and written communication skills

Computer skills

Phone handling skills

Proficient analytical, problem-solving, prioritization, and organizational skills.

Bonus If You Have

You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace.

Attention to detail is crucial, we work in a marketplace supporting hosts and guests across three geographies.

You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision.

Enjoys working in a team environment

Identify and drive ongoing improvements to our policies and procedures

Meet KPIs for customer satisfaction, cycle time, recovery

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.